Dear It's that time of year again when the leaves have fallen from the trees, the mornings are crisp, roaring fires and hot chocolate are the ultimate evening accessories, ......and your accountant becomes your best mate!Yes, it's tax time. 'Tis the...

Dear Remember last week's email where we announced the Resolve 24 Conference details? Well, it seems to have made quite an impact.😏You all stormed our website like shoppers at a Black Friday sale, so much so that our site went down for a while!💣Yes...

Dear ✨It's finally here! And we can't wait for you to see it.Resolve24 is THE ITSM Industry Conference to end all ITSM Industry Conferences (well, maybe not end them😁) and we're excited to let you in on the details.When is it?Wednesday 31st JulyWhe...

Dear Your business might be cruising along nicely and everything is going well, but exactly how well? How would you know if your organisation is the industry leader or if it's actually lagging behind?You need data!💡Relevant data is imperative in sha...

Dear It's good to have mates. Sometimes you want to hang out, sometimes you want to talk, and sometimes you just need a little help.The best thing about being a HDAA Member is being a part of a community. So we were very happy this week when one of M...

Dear We all know preparation is the key to success.🏆"Prepping" is the buzzword for a range of activities from organising your meals ahead of time when you're on a diet🥦, to prepping for the zombie apocalypse.But let's be real, preparation can be a...

Dear We'd like to share something with you that will really make your week.Recently, we've made a pretty big change to our Membership structure, and it's all about giving you MORE.So, what did we do?We're now allowing Gold Members to share the love b...

Dear OK, so you've attended the course, learned all the content, asked questions, and maybe even read the student manual (yeah, we know, it's not the most riveting reading!).Then comes the assessment.You're a bit nervous, you're not sure what to expe...

Dear Not to be dramatic or anything, but we realised something today and had a brief moment of panic.Did you know there are just two and a half months left until the end of the financial year!?We know! Crazy, right?Along with everything else that nee...

Dear You know what it's like: everything is going along smoothly, the clients are happy, your team is working efficiently, there are donuts🍩 in the break room, then all of a sudden......BOOM! You've got yourself a Major Incident.The fact is, sometim...