✨We've done something BIG!✨
Apr 28, 2024 11:30 pm
Dear
We'd like to share something with you that will really make your week.
Recently, we've made a pretty big change to our Membership structure, and it's all about giving you MORE.
So, what did we do?
We're now allowing Gold Members to share the love by adding Affiliate Members under them FOR NO EXTRA COST.
That's right, EVERYBODY in your organisation can jump on board! You just need one primary Gold Member to add them in (and we'll help you do that).
So if you're part of an organisation with a Gold HDAA Member, all you need to do is ask them to add you and you'll be getting access to ALL the Membership benefits too.
OR if you are a Gold Member yourself, you can spread happiness amongst your team with a free HDAA Membership. You can do this via your Membership Dashboard (My Group Members) or send us a list of people and we'll do it for you.
How good is that?
Now everyone gets access to huge discounts on training, Member-only knowledge articles and templates, Face-to-Face events, and help whenever YOU need it.
Welcome to the community! We're excited to have you here.🥂🍾🎉
Face-to-Face in Brisbane
We forgot to include some photos from the Face-to-Face in Brisbane in our last email. So here they are!
It was great to meet our Brisbane members and chat about the industry. Thanks for coming out.🙏
CEO Scott Tunn
Adam Benz talking about AI Chatbots
Adam Benz (Guest Speaker), Scott Tunn (CEO), and Chris Puccetti (Member Ambassador)
The view from the Riparian Plaza was spectacular!
Upcoming courses
📅1st May - 3rd May, 8am - 5pm
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training (includes Foundations)
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.
Or you can enroll in just the HDI® Knowledge-Centered Service Foundations (KCSF) on 1st May
📅8th May, 9am - 5pm
IT Major Incident Management Best Practice (MIM) Instructor-led training
This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.
📅9th May - 10th May, 9am - 5pm
HDI® Support Centre Analyst (SCA) Instructor-led training
(includes Customer Service Representative training)
Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
Our Member Ambassador, Chris, is just a phone call away: 1300 130 447. His favourite thing is talking to our Members, so make his day and say "Hi".
While he's helping you, he might even tell you about the time he was almost mauled by a sausage dog. You'll never know unless you call him.😊
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
Cheers,
P: 1300 130 447
