Hi Picture this: You’re halfway through a new training module on Service Value Chain (ITIL®4), sipping your third cup of coffee, and you think to yourself, "This is helpful, but wouldn’t it be great if there were Flash Cards to help me remember every...

Hi Picture this: You’re halfway through a new training module on Service Value Chain (ITIL®4), sipping your third cup of coffee, and you think to yourself, "This is helpful, but wouldn’t it be great if there were Flash Cards to help me remember every...

Hi Imagine it's Monday morning, and before your first sip of coffee, you open an email from a customer that's just full of anger. They want answers and they're NOT HAPPY.🤬You sigh internally but keep calm—because this is where you shine.You know exa...

Hi Imagine it's Monday morning, and before your first sip of coffee, you open an email from a customer that's just full of anger. They want answers and they're NOT HAPPY.🤬You sigh internally but keep calm—because this is where you shine.You know exa...

Hi What would happen if your team were assembled into one room and asked what it's like to work with you? What would you want to hear? More importantly, what would you be afraid of hearing?A scenario like this would certainly reveal your strengths an...