Hi Picture this: You’re halfway through a new training module on Service Value Chain (ITIL®4), sipping your third cup of coffee, and you think to yourself, "This is helpful, but wouldn’t it be great if there were Flash Cards to help me remember every...

Hi Picture this: You’re halfway through a new training module on Service Value Chain (ITIL®4), sipping your third cup of coffee, and you think to yourself, "This is helpful, but wouldn’t it be great if there were Flash Cards to help me remember every...

Hi Imagine it's Monday morning, and before your first sip of coffee, you open an email from a customer that's just full of anger. They want answers and they're NOT HAPPY.🤬You sigh internally but keep calm—because this is where you shine.You know exa...

Hi Imagine it's Monday morning, and before your first sip of coffee, you open an email from a customer that's just full of anger. They want answers and they're NOT HAPPY.🤬You sigh internally but keep calm—because this is where you shine.You know exa...

Hi What would happen if your team were assembled into one room and asked what it's like to work with you? What would you want to hear? More importantly, what would you be afraid of hearing?A scenario like this would certainly reveal your strengths an...

Hi What would happen if your team were assembled into one room and asked what it's like to work with you? What would you want to hear? More importantly, what would you be afraid of hearing?A scenario like this would certainly reveal your strengths an...

Hi The Service Desk is one of the busiest areas in any organisation, so making time for your team to maintain their skills is vital.But there are two main obstacles in the way: time and cost.What if you had a team of experts with 20+ years of ITSM ex...

Hi The Service Desk is one of the busiest areas in any organisation, so making time for your team to maintain their skills is vital.But there are two main obstacles in the way: time and cost.What if you had a team of experts with 20+ years of ITSM ex...

Hi You probably already know that surrounding yourself with like-minded people has a positive effect on both your mental health and your productivity.When you think about it, this makes perfect sense. People who think like you, have the same goals, a...

Hi You probably already know that surrounding yourself with like-minded people has a positive effect on both your mental health and your productivity.When you think about it, this makes perfect sense. People who think like you, have the same goals, a...