What do you do when it all goes pear-shaped?🍐😱
Apr 07, 2024 11:20 pm
Dear
You know what it's like: everything is going along smoothly, the clients are happy, your team is working efficiently, there are donuts🍩 in the break room, then all of a sudden......BOOM! You've got yourself a Major Incident.
The fact is, sometimes things just go wrong. But how you handle it is something you CAN control.
The HDAA Major Incident Management course will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.
Here's what recent course graduate Jasveen said:
"The Major Incident Management course provided me with key concepts that allow me to better understand how incidents should be prioritised.
...
Ultimately, I found the course extremely helpful and with numerous key takeaways for me to apply in my day-to-day role."
Your team NEEDS this training.
The next real-time instructor-led course is running on April 22nd and we still have seats available.
Remember, things WILL go wrong, but it doesn't have to be the end of the world (or your job!)
✨This week's Last Minute Deal✨
Join us for this week's 3-day instructor-led course: HDI® Knowledge-Centered Service Principles and get $100 off the course price.
This course runs from 10th to 12th April and includes Knowledge-Centered Service Foundation on Day 1.
Go here to learn more about this essential course and to make your booking.
🌟🌟🌟 Don't forget to use code: $100 at checkout 🌟🌟🌟
There are just a few spots left and it starts on Wednesday so get on it now!
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
Our Member Ambassador, Chris, is just a phone call away: 1300 130 447. His favourite thing is talking to our Members, so make his day and say "Hi".
While he's helping you, he might even tell you about that time he did a "Dad thing" and went viral on Reddit. You'll never know unless you call him.😊
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
Cheers,
P: 1300 130 447
