A quick question🤔
May 12, 2024 11:30 pm
Dear
It's good to have mates. Sometimes you want to hang out, sometimes you want to talk, and sometimes you just need a little help.
The best thing about being a HDAA Member is being a part of a community. So we were very happy this week when one of Members reached out asking for our help. After all, it's what we're here for!
Homer (not his real name😉) has recently completed our Major Incident Management course. He learned a lot and is applying his new skills to his organisation.
His question was this:
What are the Major Incident Management policies that other Members use that they have found useful and effective?
So we thought we might put the question out to you: our very intelligent, good-looking and capable community.🤗
Does your organisation have a current MIM policy? Would you be willing to tell us about it? If so, let us know and we'll pass on the information to Homer (with absolute confidentiality of course!).
And if you don't already have a Policy in place for this, you can access our Incident Management & Request Fulfilment Process, Policy & Procedure Template. It's one of our advanced templates, only available to Gold Members.
It's all about give and take, right?
Upcoming courses
📅21st May, 9am - 5pm
Managing Difficult Customer Situations (MDCS) Instructor-led training
Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations.
📅23th May - 24th May, 9am - 5pm
HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment.
The HDI® Desktop Advanced Support Technician (DAST) certification course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment.
This training focus on enhancing the image of the support organization by providing excellent customer service as well as increasing the productivity and capabilities of users, customers, and the business.
The HDI certification validates that desktop and advanced technicians possess the required best practice knowledge and skills to provide quality technical support and guidance to stakeholders.
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
Our Member Ambassador, Chris, is just a phone call away: 1300 130 447. His favourite thing is talking to our Members, so make his day and say "Hi".
While he's helping you, he might even tell you about his secret hack for eating Tacos. You'll never know unless you call him.😊
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
Cheers,
P: 1300 130 447
