Happy Friday!I gave a talk for a conference late last month and there were 195 attendees! I gave a talk on a topic I bump into all the time which is when there is a codebase that is a clumsy, awkward codebase, and how do you start testing it so you c...

Hi there,You might notice this email is coming to you a little later than normal. Its just one of those days. I'm taking my son camping this weekend so I've been getting all the gear ready for that.Before I go further, thanks for the people who volun...

Hi there,I have finally completed something that I've wanted to do for a few months, but with selling the house and moving I had to put it on hold. I'll share that with you at the end.Okay, so I was thinking about a client I had a number of years ago...

Hi there,I was thinking about some of the cycles that I see and experience when I work with clients. One of those cycles involves feeling paralyzed.For the people in their careers, this can feel like helplessness to improve a work situation or that t...

Hey There!When you read this I'll be on the road to a family reunion in Kentucky. I am an introvert, so my internal stress levels have been increasing as the day draws near.One guaranteed stressor for me in these situations is coordinating mealtimes....

Hey there!Things are almost unpacked in the new house and that means I'm about to go full-steam ahead on a new venture. I'll write about that at the end though. This week I bumped into some fresh ridiculousness in the world of interviews."What new sk...

Happy Friday!The great unpacking continues in our new home. It is a miracle that our kids haven't torn apart every box and scattered their contents everywhere. Then I was thinking back to a horrible move we had when we moved to Arkansas the first tim...

Happy Friday!This email will be pretty short today. I'm sitting in my office on my laptop in a house that is basically empty. Tomorrow I drive our moving truck to our new home in Arkansas.I want to share two stories about customer service. The first...

Hi there,I've been preparing for our move to Arkansas next week, and the people I tell about this move always have one question, "Why Arkansas?"The answer is simple--it is where we felt the most at home.The second question I'm asked is, "Well, what w...

Happy Friday,I've been working on some product strategy for a client and while I was mapping and creating options I felt a sense of defeat.You see, what I was creating wasn't like most strategies which are little more than tweet-sized platitudes like...