Happy Friday!This email will be pretty short today. I'm sitting in my office on my laptop in a house that is basically empty. Tomorrow I drive our moving truck to our new home in Arkansas.I want to share two stories about customer service. The first...

Hi there,I've been preparing for our move to Arkansas next week, and the people I tell about this move always have one question, "Why Arkansas?"The answer is simple--it is where we felt the most at home.The second question I'm asked is, "Well, what w...

Happy Friday,I've been working on some product strategy for a client and while I was mapping and creating options I felt a sense of defeat.You see, what I was creating wasn't like most strategies which are little more than tweet-sized platitudes like...

Happy Friday!So much to talk about today! The option period on our home is done and there were no repair requests. Now we're in the home stretch of closing on selling our home. My office is full of boxes that I'm sorting through, and this will be my...

Hey there!An update from the somewhat rapid decision to sell our home—we are under contract! We made the decision to sell our home, and 10 days later had it ready for showings this past weekend. The house showed up on various sites and MLS early Frid...

Hi,Well, it took a few nights of staying up until midnight, but we got the house ready for showings in ten days. I should buy stock in Bayer.There are a number of things I'd like to go into about how these ten days remind me a lot of what I see go o...

Hey there!Last week my wife and I decided to sell our home. Then, foolishly, we said we'd try to have it ready for showing in 10 days.Now, there's a paradox I've been describing for a few years now that is in play. You see, when confronted with so ma...

Happy Friday!This week I was inspired to write based on some other people's conversation. First up is about code reviews. While I do think code reviews are really valuable, I also believe there is an even better way to do them. So that's what one of...

Hi there,For some reason I've been on a kick writing about estimation and things like that lately. Below you'll find an article that introduces six different estimation techniques that I've used at different times.Since you all are on my newsletter I...

Hi there,I've been thinking quite a bit of how teams break up. This is probably pretty clear from my recent newsletters.Along those lines, I've updated a lot of my services and offerings to reflect what I can truly call my expertise, and one of those...