Six Sigma eliminates defects and non-value-added activities from the manufacturing process. To do this, Six Sigma uses five basic steps: define the problem (D), measure the current state (M), analyze the root cause (A), design a solution and implemen...
Customer retention is vital for every company. You should focus on customer service, communication, and loyalty programs to retain customers. The best way to keep your customers happy is by providing them with a great experience. The more they like w...
Both Scrum and Kanban are agile methodologies designed to improve project delivery. They both focus on improving team collaboration and communication. Both methods require teams to plan their projects ahead of time. In addition, they both encourage t...
Quality consciousness is the mindset that emphasizes taking care of the customer and producing high-quality work. The term is more about creating a culture where employees are valued, and their contributions are appreciated. This will help organizati...
As the digital age continues to accelerate, businesses are operating in a world where customer expectations are changing faster than ever. Customers are immediately connected and expect brands to operate efficiently on all fronts. To stay competitive...
When it comes to ensuring your business is running as efficiently and effectively as possible, you need to keep an eye on a lot of different things. From the processes involved in your production to the people who work for you and how they operate on...
The American Society for Quality (ASQ) has updated the body of knowledge (BoK) for its Certified Six Sigma Yellow Belt (CSSYB) certification. The new BoK will be tested starting with the September 2022 testing window. You can view item by item compar...
The American Society for Quality (ASQ) has updated the body of knowledge (BoK) for its Certified Six Sigma Black Belt (CSSBB) certification. The new BoK will be tested starting with the September 2022 testing window. You can view item by item compari...
The American Society for Quality (ASQ) has updated the body of knowledge (BoK) for its Certified Six Sigma Green Belt (CSSGB) certification. The new BoK will be tested starting with the August 2022 testing window. You can view item by item comparison...
Poor customer service can have a devastating effect on a business. It can cause customers to defect to the competition, causing revenue to drop and costs to rise. This article will discuss the five worst consequences of poor customer service and how...
