Poor customer service can have a devastating effect on a business. It can cause customers to defect to the competition, causing revenue to drop and costs to rise. This article will discuss the five worst consequences of poor customer service and how...
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Andon is one of the most common tools used in lean manufacturing. This guide will teach you everything you need to know about Andon lights in lean manufacturing.What is an Andon?An Andon is a device that is used in lean manufacturing to stop the line...
Hanedashi is a Japanese term meaning "automatic ejection of a piece of the finished product after its transformation cycle". A Chaku Chaku production line has multiple machines that use Hanedashi ejection devices to help the operator run multiple mac...
Standard operating procedures (SOPs) are vital for any organization's compliance regime. Properly drafted and implemented SOPs can help ensure that business processes within an organization are carried out according to applicable regulations and stan...
Innovation is one of the most critical drivers of business growth and a key to staying competitive in today’s marketplace. To remain relevant, your business needs to constantly innovate and drive new products and services to keep pace with changing m...
IASSC® LSSBB Exam Preparation – Multiple Choice Questions (MCQ) In this section, we provide you with a question bank for the Lean Six Sigma Black Belt certification exam. The question bank covers the Lean Six Sigma Black Belt Body of Knowledge. We in...
When it comes to innovation and improvement, there is often a lot of confusion. Many people believe that these two concepts are opposites, but in reality, they are not. In fact, improvement can be seen as a form of innovation. So, how do these two c...
Belbin Associates, Inc. is a global human resource consulting firm. The 9 Belbin Team Roles model provides a framework for managing people in organizations. The model was developed by Raymond Meredith Belbin and has been widely used by organizations...
In supply chain management, the Kraljic matrix (or Kraljic model) is a method used to classify the purchase and suppliers into four classes, based on the intricacy of the supply chain and the capacity of the purchasers and providers. 1. Non-critical...
