Loyalty is one of the most important factors to consider when designing an organization's customer service strategy. Loyalty can be thought of as a relationship where consumers are consistently willing and able to return to a business for its product...

Policies and procedures are essential for any business. In this post, we'll discuss five reasons why your policies and procedures are useless.Reason 1: You (Management) Don't Enforce ThemYou don't enforce your policies and procedures. This can lead t...

Quality Consciousness In A Productive WorkplaceA productive workplace is one that fosters a culture of quality consciousness. A culture of quality consciousness is one in which employees are aware of the importance of quality in their day-to-day work...

The words "consciousness" and "conscience" often get used interchangeably. In modern society, they have become almost synonymous with each other. In the earlier days of mankind, the word "consciousness" meant something different from what it means to...

What is Quality Management? Quality management is a process that helps organizations achieve their goals by managing and improving the quality of products and services. The purpose of quality management is to ensure that products and services meet cu...

Quality management is the process of ensuring that products and services meet customer requirements. It is a way to improve the quality of products and services while reducing the risk of producing poor-quality products or services. It involves using...

Human error is inevitable in any process that involves people. In manufacturing, this can lead to defects and quality issues. There are a number of ways to prevent or mitigate human error, but the most important step is to identify the potential sour...

Quality is vital in all aspects of life. It is imperative in business because poor quality can lead to negative consequences such as lost customers, decreased profits, and even closure. To maintain good quality, you must have a system in place that e...

Change is hard. It's scary, uncertain, and it can often be uncomfortable. That's why so many people resist it. They cling to the familiar, even if it's no longer working for them. These people are afraid to change, and as a result, they miss out on o...

Biomimicry is the imitation of natural systems to create sustainable solutions to human problems. Biomimicry could be a great tool for idea generation in the Root Cause Analysis (RCA), Six Sigma, Lean or any other product or process improvement techn...