As a business owner, you will likely face the challenge of resolving conflicting customer requirements. Managing a diverse customer base and their unique needs can be challenging simultaneously.Types of DiversityThere are many types of diversity. Som...
Countermeasures and solutions are two of the most important concepts to understand when it comes to process improvement.What is a Countermeasure?Countermeasures are any actions taken to try and fix a problem before it becomes worse. They can be anyth...
A key performance indicator (KPI) is a metric used to measure the success of an organization. They can be used to track and measure the progress of an organization's goals. KPIs can be simple or complex, but they all have one common goal: to provide...
Key performance indicators or KPIs are the important metrics for any organization to measure its success. They are used to evaluate the effectiveness of a company's strategy and operations. These indicators provide a clear picture of how well the com...
ISO 9000:2015 defines the correction as follows: Corrective Action: Action to eliminate the cause of a nonconformity and to prevent recurrence. Corrective Action is the act of taking corrective measures to prevent reoccurrences of a problem. It is pe...
Did you recently complete a root cause analysis for a corrective action, and as a result you find the root cause as the "procedure not followed"? What was your recommendation? Was it to train the employee?Why employees do not follow procedures?Proced...
Quality circles have been around for a long time. Quality circle were first established in the 1960s in Japan.The concept of Quality Circles was formalized by Kaoru Ishikawa. They are also called Quality Control Circles.Quality CirclesQuality Circles...
Six Sigma is a management methodology that helps organizations improve their processes and reduce costs. Six Sigma was developed by Motorola in 1987 and has since become a global standard. Six Sigma is a systematic approach to continuous improvement....
When it comes to the reliability of your organizational systems, what can you do? A fault-tolerant organization is an approach to managing risk and uncertainty by designing and building resilient systems capable of continuing to operate despite certa...
You will be presented with 5 random multiple-choice questions (MCQ) each time you take this test. You will be presented with 5 random multiple-choice questions (MCQ) each time you take this test.
