Quality is an essential part of any business. In this quiz, we’ll test your knowledge of quality assurance and quality control. What is quality assurance? What is quality control? What are the main goals of QA and QC? How do you measure the effective...
In this quiz, we’ll test your knowledge of quality management systems. What is a quality management system (QMS)? What are the essential elements of a QMS? What are some common methods used to measure quality? How can you use QMS tools to control and...
In this quiz, we’ll test your knowledge of the basics of SPC and SQC. What are the main goals of SPC and SQC? What are some common methods used to achieve these goals? How can you identify problems with a process before they cause any adverse effects...
Culture is about the way that people work together. In other words, culture is how everyone in your business understands and acts towards each other. It also results in better business outcomes. Here are seven ways you can promote quality culture in...
The American Society for Quality (ASQ) has updated the body of knowledge (BoK) for its Certified Quality Engineer (CQE) certification. The new BoK will be tested starting with the October 2022 testing window. You can view item by item comparison wit...
Loyalty is one of the most important factors to consider when designing an organization's customer service strategy. Loyalty can be thought of as a relationship where consumers are consistently willing and able to return to a business for its product...
Policies and procedures are essential for any business. In this post, we'll discuss five reasons why your policies and procedures are useless.Reason 1: You (Management) Don't Enforce ThemYou don't enforce your policies and procedures. This can lead t...
Quality Consciousness In A Productive WorkplaceA productive workplace is one that fosters a culture of quality consciousness. A culture of quality consciousness is one in which employees are aware of the importance of quality in their day-to-day work...
The words "consciousness" and "conscience" often get used interchangeably. In modern society, they have become almost synonymous with each other. In the earlier days of mankind, the word "consciousness" meant something different from what it means to...
What is Quality Management? Quality management is a process that helps organizations achieve their goals by managing and improving the quality of products and services. The purpose of quality management is to ensure that products and services meet cu...
