“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” ~ Stew Leonard  "It takes 20 years to build a reputation and 5 minutes to ruin it." ~Warren Buffett“Customer service should not be a department. It should...

What is Customer Value?Customer value is the measurement of the product or service's worth, as perceived by customers, compared to the customer's alternate options. In other words, we can say that the customer value is perceived benefits divided by t...

The 8D is a team-based, structured approach to problem-solving. The 8D approach aims to identify the root causes of the problem and take necessary actions so that the recurring problems are permanently resolved.

Before the release of ISO 9001:2015, there used to be two terms in ISO 9001: Documents and Records.Documents describe what needs to be done, and this includes quality manual, procedures, work instructions etc. Documents get changed or revised with ti...

Each time you take this quiz, 10 random questions from the database are presented. Each time you take this quiz, 10 random questions from the database are presented.

 Conventionally operator operates the machine, and maintenance maintains the machine. But the Total Productive Maintenance (TPM) is based on the idea that both operator and the maintenance are responsible for maintaining the machine. Total Productive...

I will deal with this topic is three steps:Allow customers to complain and remove any barriers.How to respond to customer complaintsIn the last, how to avoid customer complaints 1. Strategies to allow customers to complain and reduce customer complai...

Before we talk about the Nonparametric Tests, let's understand what Parametric Tests are.Parametric Tests:These are hypothesis tests that assume that the data being analyzed follows a distribution (generally Normal Distribution). Examples of Parametr...

What is the Correction?ISO 9000:2015 defines the correction as follows: Correction: Action to eliminate a detected nonconformityWhat is Corrective Action?ISO 9000:2015 defines the correction as follows: Corrective action: Action to eliminate the caus...

What is the variation?Whatever measurement we take, there is always a variation between these measurements. No two items or measurements are precisely the same. The problem with the variation is that it is the enemy of quality. Variation and quality...