What is customer segmentation?Customer segmentation is the process of segmenting a customer group into smaller groups in order to obtain a clear understanding of their unique needs and expectations. Customer segmentation is a method of analyzing the...

What is Total Quality Management (TQM)? Everything You Need to KnowTotal Quality Management (TQM) is an approach to achieve long-term success through continuous improvement.What is Total Quality Management?TQM and its variations have been around for...

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To apply for the Six Sigma Black Belt certification by Quality Gurus Inc., you need to take the following steps.

Root Cause Analysis is used to analyze the root cause of a positive or negative event. The purpose is to take corrective actions to prevent the recurrence of a negative outcome or facilitate a positive outcome.What is the root cause?A cause, if corre...

“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” ~ Stew Leonard  "It takes 20 years to build a reputation and 5 minutes to ruin it." ~Warren Buffett“Customer service should not be a department. It should...

What is Customer Value?Customer value is the measurement of the product or service's worth, as perceived by customers, compared to the customer's alternate options. In other words, we can say that the customer value is perceived benefits divided by t...

The 8D is a team-based, structured approach to problem-solving. The 8D approach aims to identify the root causes of the problem and take necessary actions so that the recurring problems are permanently resolved.

Before the release of ISO 9001:2015, there used to be two terms in ISO 9001: Documents and Records.Documents describe what needs to be done, and this includes quality manual, procedures, work instructions etc. Documents get changed or revised with ti...