Groupthink is a term that was first used in 1972 by social psychologist Irving Janis. It applies to organizations where group members are so close-knit that they fail to think for themselves or act independently. In short, it's a way of thinking that...
Almost every business is looking to improve the quality of its products and services. However, many companies overlook the importance of enhancing supplier quality. This can be a costly mistake. This article will explore the benefits of investing in...
Goal setting is an important part of any successful business and should be done correctly in order to achieve the desired outcome.What is a Goal? A goal is a specific, measurable objective that you want to accomplish. It’s something you can measure y...
As a business owner, you will likely face the challenge of resolving conflicting customer requirements. Managing a diverse customer base and their unique needs can be challenging simultaneously.Types of DiversityThere are many types of diversity. Som...
Countermeasures and solutions are two of the most important concepts to understand when it comes to process improvement.What is a Countermeasure?Countermeasures are any actions taken to try and fix a problem before it becomes worse. They can be anyth...
A key performance indicator (KPI) is a metric used to measure the success of an organization. They can be used to track and measure the progress of an organization's goals. KPIs can be simple or complex, but they all have one common goal: to provide...
Key performance indicators or KPIs are the important metrics for any organization to measure its success. They are used to evaluate the effectiveness of a company's strategy and operations. These indicators provide a clear picture of how well the com...
ISO 9000:2015 defines the correction as follows: Corrective Action: Action to eliminate the cause of a nonconformity and to prevent recurrence. Corrective Action is the act of taking corrective measures to prevent reoccurrences of a problem. It is pe...
Did you recently complete a root cause analysis for a corrective action, and as a result you find the root cause as the "procedure not followed"? What was your recommendation? Was it to train the employee?Why employees do not follow procedures?Proced...
Quality circles have been around for a long time. Quality circle were first established in the 1960s in Japan.The concept of Quality Circles was formalized by Kaoru Ishikawa. They are also called Quality Control Circles.Quality CirclesQuality Circles...
