The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :There's a limit to what you can learn about the Toyota Production System from books, courses, and conferences. I say that as someone who writes the...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :I'm giving away 10 free quarters of the Lean Hospitals AI Coach. Here's how to get one.If you own a copy of Lean Hospitals -- any edition, any lang...
Most people open the Lean Coach, ask a question about standardized work or value stream mapping, and get a solid answer. That's the obvious use case. But the Coach Me mode — the Socratic coaching side — opens up something more interesting. It doesn't...
Jamie Bonini described a person who looks like 25% overhead to a finance team — but without whom the entire Toyota Production System falls apart. Bonini is the vice president of Toyota's Production System Support Center (TSSC), which has spent 35 yea...
TL;DR: Organizations invest in teaching people to see problems and solve problems — but skip the middle step: making it safe and worthwhile to speak up about them. I've seen blank huddle boards in hospitals. Cards and markers sitting untouched. Nobod...
I asked the Lean Hospitals Coach to role-play as a manager bringing me a problem. Then it evaluated my coaching in real time. Within three exchanges, it caught a habit I teach others to avoid. The Problem I Was Given The scenario: a unit manager's da...
Dr. Eric Dickson spent the early part of his leadership career telling people what to do. It nearly cost him everything. What he built after that failure — over 23 years and eventually across a $5 billion health system — is one of the more detailed r...
Kendall Berg was so good at her job that she thought she didn't have to be nice — until a VP told her, “Nobody likes working with you.” That feedback became the catalyst for five promotions in six years, a coaching business, and a completely differen...
I had a long conversation last week with one of the first subscribers to the Lean Hospitals Coach. She's a senior continuous improvement coach at a community hospital, working mostly with nurse managers and directors. She told me up front: “I'm not n...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :Here's something odd about AI coaching tools: they're all trained to be maximally helpful, which means the moment you ask a question, they give you...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :The Lean Hospitals AI Assistant is an on-demand coaching and reference tool grounded in my Shingo-Award-winning book. You can ask it questions abou...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :I've been building something I'm excited to share with you.The Lean Hospitals AI Assistant is an on-demand coaching and reference tool grounded in...
