The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :The Lean Hospitals AI Assistant is an on-demand coaching and reference tool grounded in my Shingo-Award-winning book. You can ask it questions abou...
TL;DR: I asked ChatGPT how to use Lean to reduce hospital headcount. It gave me a detailed plan to do exactly that. My custom Lean AI refused and explained why. Generic AI will confidently help you damage your culture. I asked a simple question — the...
MLB's new Automated Ball-Strike challenge system is designed to reduce bad calls. It may also create a new category of mistakes — ones that didn't exist before the fix. Listen: Check out all episodes on the My Favorite Mistake main page. Baseball has...
TL;DR: Fujio Cho explained that standardized work is not about control or compliance–it's the foundation for learning, quality, and continuous improvement. When used as Toyota intended, standardized work creates stability, makes problems visible, and...
TL;DR: A sound check, live song requests, and a naming regret — what watching Brandi Carlile perform taught me about specific problem-solving, vulnerability, and continuous improvement. My wife and I got to see the amazing Brandi Carlile perform near...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :I've been building something I'm excited to share with you.The Lean Hospitals AI Assistant is an on-demand coaching and reference tool grounded in...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :I am giving away three copies of the audiobook edition of my Shingo Award-winning book, The Mistakes That Make Us: Cultivating a Culture of Learnin...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :Start 2026 with a fresh mindset around leadership, learning, and improvement. To kick off the new year, I’m giving away three signed paperback copi...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :A few years ago, I received one of the most unexpected Christmas gifts imaginable.Charles Desneuf shared a short PDF eBook he had created about Pro...
