Mark by Mark Graban

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Buying a Dental Practice Everyone Said Was a Mistake — with Dr. Jen Moran

A new episode of "My Favorite Mistake!

Hi there,


Here's my weekly update for Oct 05, 2026...


Buying a Dental Practice Everyone Said Was a Mistake - with Dr. Jen Moran


Dr. Jen Moran's favorite mistake was buying a dental practice her attorney and accountant told her not to buy. They quit when she went ahead. The appraisal came in at about 5% of the asking price and gave the practice's goodwill no value at all. She saw patients and staff worth building on. Her second mistake, an impulsive technology purchase, was the one she had to undo - and how she did it shaped her reputation.


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🗒️ A Lean Management System That Doesn’t Depend on the Lean Team — Emily Swaney, OhioHealth

Emily Swaney, VP of Operational Excellence at OhioHealth, explains how a Lean Promotion Office of 11 people supports a Lean management system for 35,000 associates.

The approach relies on developing leaders as problem-solving coaches and on connecting daily huddles and frontline KPIs to what the organization measures.

Scroll down for how to subscribe, transcript, and more My guest for Episode #548 of the Lean Blog Interviews Podcast is Emily Swaney, Vice President of Operational Excellence […]

Click here to read more


🗒️ Assembly-Line Nursing Was Meant to Be Temporary

There's a nursing model where one nurse passes medications to every patient on the unit and does nothing else.

Another nurse does treatments.

An aide does baths and vital signs.

Nobody is responsible for a patient.

Everybody is responsible for a task.


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Enjoy,

Mark Graban

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