The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!
Hi,
New free guide: The Red Beads in Your KPI Review
Deming's Red Bead Experiment is funny right up until you recognize your own monthly review in it. A manager praises, warns, and lays people off while the system stays exactly the same.
I wrote a free guide for leaders on what the game teaches about blame, targets, and why people stop speaking up, and what to do differently the next time a number turns red.
I've also made a few improvements to the free online Red Bead Game simulator. The bead draws are now calibrated to results from my live workshops, and the chart uses the same "natural process limit" language as Measures of Success. It takes about ten minutes, and you'll end up with a Process Behavior Chart of your own results.
One question to take into your next meeting: which number on your scorecard is mostly red beads?
In case you missed it: my online course
A quick reminder: my online course, Leading with Psychological Safety, is available through TKMG Academy. It's 13 short lessons, about an hour in total, built to fit around a workday.