Mark by Mark Graban

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Why Would Smart People Allow a Culture of Silence to Persist?

Revisiting Tom Peters

Hi there,


Here's my weekly update for Nov 09, 2026... this week in the podcast, we're revisiting my conversation with Tom Peters.


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🗒️ Why Would Smart People Allow a Culture of Silence to Persist?

When an organization gets described as having a culture of silence, the usual picture is of employees who won't speak up.

They saw the problem.

They kept quiet.

Afterward, somebody asks why nobody said anything.

Sometimes that's what happened.


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🗒️ Ryan McCormack’s Operational Excellence Mixtape: November 6, 2026

Thanks, as always, to Ryan McCormack for this.

He always shares so much good reading, listening, and viewing here!

Subscribe to get these directly from Ryan via email.

News, articles, books, podcasts, and videos about how to make the workplace better.

The common thread this edition: tools don't improve anything on their own, whether it's […]


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🗒️ What 1,008 Paddles of Red Bead Game Data Taught Me About KPI Reviews

A unit's patient falls go from four to seven.

In the monthly operating review, someone is asked what happened.

Someone else promises to look into it.

The next month, falls drop to three, and the unit manager gets a nod of approval.

Often, nothing changed.


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🗒️ How Toyota Turned Around Its Kentucky Plant: Darril Wilburn on Leadership

Former Toyota team member Darril Wilburn, co-author with Hiro Yoshiki of Courage, Humility, Kaizen: The Three Disciplines of Toyota Leadership, tells the inside story of how Toyota's Georgetown, Kentucky plant went from needing to build almost 90% of its capacity just to break even to a much healthier 60%.

We talk about the andon cord […]


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Enjoy, Mark Graban

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