The secret to being a better leader is....🤫
Sep 15, 2024 11:25 pm
Hi
What would happen if your team were assembled into one room and asked what it's like to work with you? What would you want to hear? More importantly, what would you be afraid of hearing?
A scenario like this would certainly reveal your strengths and weaknesses as a leader and tune you into more self-awareness.
Self-management—one of the core elements of Emotional Intelligence—empowers leaders to regulate their emotions, make thoughtful decisions, and build trust.
By mastering self-awareness and self-regulation, leaders can navigate challenges with agility, inspire their teams, and drive success.
Want to learn how you can elevate your leadership game? Check out our blog post:
"Navigating Change Through Self-management: A Leader's Guide to Success."
Vote NOW for your favourite topic
Last week, we released the exciting news of our upcoming Masterclass series.
Here's a quick re-cap:
To help boost your Service Desk capabilities with minimal costs and time, we’re excited to announce an incredible opportunity for you and your team!
We are launching a series of free Masterclass Webinars.
Here’s what we’re offering:
💻 Regular Free Masterclass Webinars: These sessions will cover ITSM, Service Desk, and Knowledge Management in bite-sized, 1-hour segments, making it easy to fit learning into your busy schedules.
📅 Live & Recorded Sessions: Whether you attend live or catch up later via e-learning, your team can learn at their own pace—on-demand and stress-free!
🎓 Cost-Efficient Certification Pathway: Train your staff in essential areas of Knowledge Best Practice for free. (The only fees are for exams required for certification.) As your team progresses, they'll have the tools to test themselves using our exclusive Champions™ system to prepare for the relevant exam. By combining multiple webinars, your team will be in a position to work towards becoming certified ITSM experts or masters.
🎯 Earn CPD Credits: Here’s an added bonus! By attending these webinars, participants will earn Continuing Professional Development (CPD) credits. Collect 20 credits in a year, and you can maintain your certification without needing to purchase another exam or additional courses—just by being active in the community!
These regularly scheduled webinars will be an ongoing series with sessions planned until 2026 and beyond, led by our experienced team, to guide participants through a step-by-step journey to certification.
It’s the perfect way to take a more gradual approach to holistic ITSM learning without disrupting daily work.
Now we want to hear from you!🙋♀️🙋♂️
What topic would you like to see first? What information would help you and your team right now? Vote at the link below and get your preferred topic first.
Don't miss our 25th Anniversary Sale
We’re celebrating 25 years as the leading association for empowering service desk professionals across the IT service and support industry.🥳
To help mark the occasion, we’ve got 25 x ITIL®4 Foundation Exam vouchers available at a heavily reduced price.
(Most of them are gone already!)
⭐Normally $1160, you can get one for just $700 (+GST).⭐
Yes, that’s less than half-price.
So if you’ve done the course but haven’t got around to sitting the exam, NOW is the time.
Get the certification and realise the power of ITIL®4 in your organisation.
Hurry! There are just a few vouchers left!
Get yours now before they're all gone.
Navigating Change Through Self-Management: A Leader’s Guide to Success
Navigating Change Through Self-Management: A Leader’s Guide to Success
Navigating Change Through Self-Management: A Leader’s Guide to Su
Upcoming courses
📅20th September
IT Major Incident Management Best Practice (MIM) Instructor-led training
This HDAA training day will help you determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and understand the importance of communication while always working towards a speedy resolution.
📅23rd - 24th September
HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
Learn the skills necessary to deliver quality services in today’s complex and evolving support environment.
This training focuses on enhancing the image of the support organization by providing excellent customer service and increasing the productivity and capabilities of users, customers, and the business.
The HDI certification validates that desktop and advanced technicians possess the required best-practice knowledge and skills to provide quality technical support and guidance to stakeholders.
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
We are just a phone call away: 1300 130 447. Our favourite thing is talking to our Members, so make our day and call.
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
P: 1300 130 447
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
