Unleash the full power of your Service Desk⚡💥
Sep 08, 2024 11:30 pm
Hi
The Service Desk is one of the busiest areas in any organisation, so making time for your team to maintain their skills is vital.
But there are two main obstacles in the way: time and cost.
What if you had a team of experts with 20+ years of ITSM experience to guide and coach you......for FREE?
To help boost your Service Desk capabilities with minimal costs and time, we’re excited to announce an incredible opportunity for you and your team!
We are launching a series of free Masterclass Webinars.
Here’s what we’re offering:
💻 Regular Free Masterclass Webinars: These sessions will cover ITSM, Service Desk, and Knowledge Management in bite-sized, 1-hour segments, making it easy to fit learning into your busy schedules.
📅 Live & Recorded Sessions: Whether you attend live or catch up later via e-learning, your team can learn at their own pace—on-demand and stress-free!
🎓 Cost-Efficient Certification Pathway: Train your staff in essential areas of Knowledge Best Practice for free. (The only fees are for exams required for certification.) As your team progresses, they'll have the tools to test themselves using our exclusive Champions™ system to prepare for the relevant exam. By combining multiple webinars, your team will be in a position to work towards becoming certified ITSM experts or masters.
🎯 Earn CPD Credits: Here’s an added bonus! By attending these webinars, participants will earn Continuing Professional Development (CPD) credits. Collect 20 credits in a year, and you can maintain your certification without needing to purchase another exam or additional courses—just by being active in the community!
These regularly scheduled webinars will be an ongoing series with sessions planned until 2026 and beyond, led by our experienced team, to guide participants through a step-by-step journey to certification. It’s the perfect way to take a more gradual approach to holistic ITSM learning without disrupting daily work.
This free service will be exclusive to Members only. Not a member? There’s never been a better time to join.
Keep an eye out for our upcoming schedule and join us to unlock the full potential of your team!
Upcoming courses
📅9th - 10th September
ITIL®4 Foundation Instructor-led training
ITIL® 4 Foundation is built on Best Practice which provides a practical and flexible approach to drive the world of digital transformation to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
📅12th September
HDI® Customer Service Representative (CSR) Instructor-led training
This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
📅12th - 13th September
HDI® Support Centre Analyst (SCA) Instructor-led training
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
We are just a phone call away: 1300 130 447. Our favourite thing is talking to our Members, so make our day and call.
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
P: 1300 130 447
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
