Your Ideas Can Shape the Future💡
Sep 29, 2024 6:30 pm
Hi
Picture this: You’re halfway through a new training module on Service Value Chain (ITIL®4), sipping your third cup of coffee, and you think to yourself, "This is helpful, but wouldn’t it be great if there were Flash Cards to help me remember everything?"
Or maybe you’ve caught yourself thinking, "I wish there was a faster way to get through this content without having to click NEXT each time."
If that sounds familiar, we’re here for it!🤩
We know you’re the expert when it comes to what works and what doesn’t, especially when you’re navigating our training materials. So why not tell us what would make it even better for you?
Tell Us What You Think
We want to hear about the things that make you say, "This is awesome!" and the ones that make you say, "This could be better." Share your thoughts on how we can improve our services, and you might just see your ideas come to life.
Your Feedback Could Lead to Real Changes
Even better, if your suggestions lead to changes, we’ll reward you with credits toward courses or exams💰. It’s our way of thanking you for helping us improve—and helping yourself stay ahead in your career.
How to Share Your Feedback
Simply reply to this email! Your input will directly impact how we enhance our training, conferences, personal support, and resources.
Help us help you—because at the end of the day, it’s all about making your membership even better. It’s the reason we get out of bed in the morning.
And FYI: those are REAL examples above and we’ve already implemented the changes for both suggestions. Thanks Members! (You know who you are😉).
Don't miss our 25th Anniversary Sale
We’re celebrating 25 years as the leading association for empowering service desk professionals across the IT service and support industry.🥳
To help mark the occasion, we’ve got 25 x ITIL®4 Foundation courses and Exam vouchers available at a heavily reduced price.
⭐Normally $1545 (+GST), you can get it for just $700 (+GST).⭐
Yes, that’s less than half-price. You get the ITIL®4 Foundation course AND the Exam for $700 (+GST)
Get your certification and realise the power of ITIL®4 in your organisation.
Hurry! There are only a few left.
Note: in the previous email we stated the normal price as $1160, however the correct pricing is $1545 (+GST).
Navigating Change Through Self-Management: A Leader’s Guide to Success
Navigating Change Through Self-Management: A Leader’s Guide to Su
Upcoming courses
📅8th October
Managing Difficult Custome Situations (MDCS)
Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations.
📅10th October
HDI® Customer Service Representative (CSR) Instructor-led training
This training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.
📅10th - 11th October
HDI® Support Centre Analyst (SCA) Instructor-led training
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
We are just a phone call away: 1300 130 447. Our favourite thing is talking to our Members, so make our day and call.
Together, we’re shaping the future of Service Desk excellence—one idea, one improvement, one success at a time. We’re proud to support you every step of the way!
Thank you for being a valued member of our community.
P: 1300 130 447
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
