On Digital Compression and Heinz Ketchup: I was listening to the CEO of Shopify speaking about what I understood to be the concept of "digital compression." Whatever companies predicted would happen in the 2030s, is fast-tracked to now! He reckons th...

Samsung Pay cardSamsung pay recently tied up with Sofi to launch a debit card in the US. It sounds like a retrograde move when the payments world is going digital. Samsung Pay (~11M users) is lagging behind Apple Pay (~30M users) in the US (per Busin...

Digital wallets: Business model. Now that we have suddenly realized the importance of going cashless, fintechs have started to feel the customer demand for their services. @Venmo, @Paypal, and @Chime in the US have begun to feel the surge in new regi...

CEOs often wonder how and where they should start their digital transformations. Should they focus on the digital transformation of their customer service function or should they pick up an entire customer journey?

Admiral Insurance UKAdmiral insurance, UK, recently announced that it would refund 110 million pounds of premium to its customers. That comes to around 25 pounds per customer. During the #covid19 lock-down, drivers stayed at home along with their car...

Who knew that my e-commerce assignment would lead to a rich vein of learning? Most of us know about influencers- individuals with a sizeable international following on Instagram and recommendations from whom serve as social proof for your brands.Pic:...

I recently got the chance to do a consulting job for an e-commerce company to help with the to-be customer journey design. This was my first experience with an e-commerce business, and I gladly took this up as a learning opportunity. Here are the met...

I happen to believe that Blockchain is one of the most game-changing human inventions since the Internet. At the same time, I have come to understand that it is not a panacea for all that ails the Internet as we know it. To understand the business i...

Liv. bank Emirates ID scanLiv. Bank was set up to entice the young population in the UAE. Today's digital natives expect a Netflix/Uber/Instagram style User Experience from their mobiles. Liv. gives you a checking account with a 2% rate of interest...

Price comparison Websites started in the UK around 20 years back. It began as a great way to compare insurance and bring down prices for consumers. Image from confused.com websiteThings started to change after a while. Insurers on the top of the list...