Lessons Learned

A lesson learned is the knowledge gained through the experience of doing something. It includes both positive and negative aspects. As a result, you want to repeat the positives but avoid repeating the negatives.  Learning through individual experien...

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Nov 25, 2021
Garvin’s 8 Dimensions of Quality

In 1987 David Garvin suggested that there are eight dimensions to quality. These eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.  They are the things that make it st...

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Nov 24, 2021
Failure Mode and Effects Analysis (FMEA)

What is Failure Mode and Effect Analysis?In short, FMEA is a method used to identify potential failure modes within a system. FMEA helps us to understand what could potentially cause a problem and the effects of failure. It allows us to assess the li...

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Nov 22, 2021
Nominal Group Technique – NGT

The Nominal Group Technique (NGT) involves identifying a problem, generating solutions for solving that problem, and then deciding which one best solves the identified problem. You can use it when working in groups so that everyone has an equal say....

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Nov 22, 2021
Black Friday 2021 – Mega Sale

For the next 7 days, I am putting 11 quality management and 12 data analysis courses on sale for just $9.99 or the lowest price permitted by Udemy. Please use this opportunity to upgrade your Quality Management skills. If you are interested in these,...

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Nov 19, 2021
Stakeholders Analysis

Stakeholder analysis is a process used to identify key players who could affect the success of a project. This includes both internal and external parties. This blog post will look at stakeholder analysis and how it can be applied to projects.Who are...

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Nov 19, 2021
Negative Team Dynamics

What is a negative team dynamic?A negative team dynamic occurs when individuals or groups within an organization exhibit behaviours that undermine each other’s ability to perform effectively. The most important characteristic of a negative team dynam...

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Nov 18, 2021
Brainstorming Guide

Brainstorming is a method used to generate ideas. In general terms, it involves having a group of people come together to discuss a topic and then collectively produce solutions.Brainstorming BasicsAs the name suggests, brainstorming is a process in...

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Nov 18, 2021
SIPOC

If you want to improve a process, then you need to understand it first. One of the commonly used tools is a SIPOC Diagram to understand the process at a high level. In the Six Sigma DMAIC approach, this tool is typically used to understand the proces...

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Nov 18, 2021