What is a negative team dynamic?A negative team dynamic occurs when individuals or groups within an organization exhibit behaviours that undermine each other’s ability to perform effectively. The most important characteristic of a negative team dynam...

Brainstorming is a method used to generate ideas. In general terms, it involves having a group of people come together to discuss a topic and then collectively produce solutions.Brainstorming BasicsAs the name suggests, brainstorming is a process in...

If you want to improve a process, then you need to understand it first. One of the commonly used tools is a SIPOC Diagram to understand the process at a high level. In the Six Sigma DMAIC approach, this tool is typically used to understand the proces...

What is a Team?A team is defined as "a group of people working together towards a common goal." A team comprises individuals who are willing to put aside their differences to achieve something bigger than themselves. This is where the idea of 'team b...

If you work in the field of quality, then you should consider taking one or more certifications offered by ASQ. These certifications are designed to help professionals improve their knowledge and skills in specific areas of quality management. The fo...

Section 1: Defining risksThe official definition of risk per ISO 31000 is: "The effect of uncertainty on objectives." If I have to define it in a single word, I will define risk as "unexpected." Any unexpected event that stops you from achieving your...

A sound quality management system is an essential part of any company. It helps ensure that your company produces high-quality products while also reducing costs and increasing efficiency. If you want to start implementing a QMS into your organizatio...

Customer satisfaction is an essential part of running a successful business. It's also a critical factor in determining whether or not customers return to your store or service center. In fact, according to research conducted by The Customer Satisfac...

Software quality is an essential factor in the success of any project. Poorly written code can lead to bugs, crashes, security issues, software failures, performance problems, and other issues that can cause significant headaches down the road. Poor...

Six Sigma is an approach to quality management that was developed by Motorola in 1986. It has been used by many companies around the world since then. The goal of Six Sigma is to improve the quality of products and services while reducing costs. Ther...