The Servqual model (also called the gap model) was developed by American authors A. Parasuraman, Valarie A. Zeithaml and Len Berry. In general, the SERVQUAL model identifies the principal dimensions of service quality. Initially, there were ten dimen...
Risk-based thinking is an approach to managing quality that focuses on identifying potential problems before they occur. It involves taking a systematic look at how products or services are produced and then considering what could go wrong and what s...
A risk management strategy is a set of actions and activities designed to manage risks. It's about taking steps to reduce or control the likelihood, severity or impact of potential problems in order to minimize any negative consequences. A risk manag...
Food safety hazards include anything that makes food unsafe or unfit to consume. These can range from bacteria to insects to chemical contaminants.Hazard analysis and critical control pointsThe HACCP system is designed to prevent the occurrence of ha...
What is Human Error?Humans are prone to errors. As a result, organizations are vulnerable to various types of errors. The most common human error is due to mistakes made by people, which can be caused by poor planning, lack of knowledge, inadequate t...
Management commitment is one of the most critical aspects of any quality management system. It is a key factor in ensuring that the organization remains committed to its quality goals and objectives, and it is also an essential component of achieving...
Auditors are expected to exhibit professional behaviour during the performance of audit activities. What does it mean to "act professionally?" Professionalism means treating people fairly and honestly, keeping promises, following through on commitmen...
As part of audit planning, auditors also need to plan for the audit logistics. This becomes important if this is an external audit, and particularly if this audit needs to be conducted in a different city or country. In this post, we will cover vario...
Before you start preparing to conduct an audit, you need to check and make sure that you are authorized to conduct that audit. Ask yourself, who has given you the authority or the power to conduct that audit. There are two broad sources of audit auth...
Auditing credibility is a process where you check whether the information provided by a source is reliable. This includes checking if the person providing the information has the necessary skills and training to provide accurate information. ISO ISO...
