The five whys method is a simple way to identify root causes. It involves asking "why" five times. This allows you to discover what's causing problems and why they exist.5 Whys: The Ultimate Root Cause Analysis ToolThe 5 Why process is one of the mos...

Tacit knowledge is not something you can learn in college or school. It’s an acquired skill set that must be developed over time. In other words, it’s a combination of both experience and education.Examples of tacit knowledgeBelow are 8 examples of t...

What is a Quality Engineer?The term ‘quality engineer’ has been used in different ways by various industries, but some common definitions include: 1) A person who inspects or tests materials, components, equipment, or parts, including checking for de...

The Servqual model (also called the gap model) was developed by American authors A. Parasuraman, Valarie A. Zeithaml and Len Berry. In general, the SERVQUAL model identifies the principal dimensions of service quality. Initially, there were ten dimen...

Risk-based thinking is an approach to managing quality that focuses on identifying potential problems before they occur. It involves taking a systematic look at how products or services are produced and then considering what could go wrong and what s...

A risk management strategy is a set of actions and activities designed to manage risks. It's about taking steps to reduce or control the likelihood, severity or impact of potential problems in order to minimize any negative consequences. A risk manag...

Food safety hazards include anything that makes food unsafe or unfit to consume. These can range from bacteria to insects to chemical contaminants.Hazard analysis and critical control pointsThe HACCP system is designed to prevent the occurrence of ha...

What is Human Error?Humans are prone to errors. As a result, organizations are vulnerable to various types of errors. The most common human error is due to mistakes made by people, which can be caused by poor planning, lack of knowledge, inadequate t...

Management commitment is one of the most critical aspects of any quality management system. It is a key factor in ensuring that the organization remains committed to its quality goals and objectives, and it is also an essential component of achieving...

Auditors are expected to exhibit professional behaviour during the performance of audit activities. What does it mean to "act professionally?" Professionalism means treating people fairly and honestly, keeping promises, following through on commitmen...