Managers, how can you build trust with employees during performance appraisals? You can’t. In fact, your performance review process creates the appraisal and observation resentment and mistrust you’re trying to avoid. A Forbes study reported that onl...
What are the most common mistakes to avoid in a presentation? You may be surprised it has nothing to do with skill and everything to do with how you think. The Five Most Common Mistakes That Obliterate Your Presentations 1. The root cause of every fa...
While over 70% of companies are actively looking to hire, according to a CareerBuilder survey, 84% percent of companies said they’ve hired the wrong person for a position. The leading cause may not be the candidate, or your hiring process, but the em...
No Jedi Mind-trick here. The magic happens in changing your mindset and communication. Discover what you can do to Coach Up and create the relationship you want with your manager and how you like to be managed. During my trip to Moscow, while deliver...
Rant ahead. This constant need to draw a distinction between leadership and management is an exercise in futility. When working with “managers,” I let them know that I use the term, manager, leader and coach interchangeably. There’s no reason to draw...
If you’re struggling to manage your team, what tools can help them improve performance, collaboration, motivation, and self-accountability? None. Creating a top-performing sales team doesn’t start with tools, strategies, or technology. Surprisingly,...
If you want to know why your salespeople aren’t selling, stop looking at your sales team and start looking in the mirror. I recently received an email from a salesperson pitching his additional services from a company that I was using to manage my we...
If your communication with difficult customers is not effective, starting with offering solutions is a fast path to failure. Here’s one thing every salesperson has in common, have experienced or will. That is, dealing with a difficult customer. We’ve...
Instead of positive affirmations and results to build your confidence and self-esteem, try something more sustainable. Change your thinking. Every person I’ve ever met, at some point, struggle building their self-confidence. Since that includes manag...
If you’re at this point, you’re already too late. From the Coaching Sidelines. If you find yourself in this situation, it means you didn’t ask the right questions to set expectations before you started presenting. Ask these five questions BEFORE you...
