![89. The Drunk Whisperer](https://i0.wp.com/roborman.com/wp-content/uploads/2022/10/leslie-jones-urBiLDuUhMU-unsplash-scaled-e1665171283454.jpg?fit=2105%2C774&ssl=1)
Verbal de-escalation is a tool that can be learned by almost anyone. In this episode, we learn from two masters in the art of de-escalating those who are agitated and upset: Jose Pacheco, RN, known affectionately to his co-workers as ‘The Drunk Whis...