Harnessing the Power of Soft Skills at Work

There has been discussion lately around redefining the term 'soft skills' to avoid gender implications and promote better recognition of their value in the workplace. Having personal experience working with people who have these abilit...

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Jun 01, 2023
Mental Health Takes a Hit from Bad Customer Service

When you encounter poor customer service, you can be certain that staff morale and well-being are also low. Customer service quality is a direct reflection of executive principles and their business model. Poor service does not bode w...

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Mar 23, 2023
The Creative Industries and Mental Health

Creatives at Work The creative industries have taken a massive knock these past years and the pain looks to continue. Funding cuts and the budget constraints of clients has resulted in ‘creative...

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Oct 31, 2022
How does your boss make you feel?

Do you feel psychologically safe at work, able to speak up, give feedback, make suggestions, express opinions, all while being your authentic self and feeling valued and respected for it? This might sound like an urban myth to some, b...

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Sep 09, 2022
The Mental Health Bandwagon

I often hear the words ‘mental health bandwagon’ from people who are annoyed at the level of emphasis being put on mental health. They express wonder at why we, ‘can’t just get on with it’ and that, ‘we didn’t have all this palaver in...

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Apr 05, 2022
Social Enterprise and the Kindness Economy

I came across a social media post the other day that reminded me of why I am drawn to work within the third sector and had veered away from the profit and growth focussed private sector.  Jess Phillips (Labour MP for Birmingham) gave a...

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Apr 05, 2022