Mental Health Takes a Hit from Bad Customer Service

When you encounter poor customer service, you can be certain that staff morale and well-being are also low. Customer service quality is a direct reflection of executive principles and their business model. Poor service does not bode w...

Read More
Mar 23, 2023
The Creative Industries and Mental Health

Creatives at Work The creative industries have taken a massive knock these past years and the pain looks to continue. Funding cuts and the budget constraints of clients has resulted in ‘creative...

Read More
Oct 31, 2022
How does your boss make you feel?

Do you feel psychologically safe at work, able to speak up, give feedback, make suggestions, express opinions, all while being your authentic self and feeling valued and respected for it? This might sound like an urban myth to some, b...

Read More
Sep 09, 2022
The Mental Health Bandwagon

I often hear the words ‘mental health bandwagon’ from people who are annoyed at the level of emphasis being put on mental health. They express wonder at why we, ‘can’t just get on with it’ and that, ‘we didn’t have all this palaver in...

Read More
Apr 05, 2022
Social Enterprise and the Kindness Economy

I came across a social media post the other day that reminded me of why I am drawn to work within the third sector and had veered away from the profit and growth focussed private sector.  Jess Phillips (Labour MP for Birmingham) gave a...

Read More
Apr 05, 2022
Management Style and Mental Health

32% Of workplace stress is caused by poor management style according to a report published by the Chartered Institute of Personnel and Development in Scotland. This concerning statistic has caused us to reflect on the impact that a man...

Read More
Sep 08, 2021