Lab RantA lot of my clients have been asking me recently about giving virtual assistants access to certain things like bank statements and logins. Here’s a good workaround if you're not ready to share private information.So I get two checks ever...

I was checking out the metrics on my email list. As one does. It turns out that more than 50% of my list are considered "active subscribers" by SendFox's estimation. Did you know you happen to be one of those active folks? (yay, filters) So than...

Sometimes I can only tell a story the long way around. Here's a good example.In 1895, a man by the name of Georges Polti embarked on an analysis of all great works of literature that could be found at the time, Greek classics, Contemporary French wor...

 Who is your only one at work? Is it Jack who can solve any customer dilemma?Natalie who seems to pull metrics out of thin air? Every company boasts about this person, the only person that can do this one thing. We hold them in high regard becau...

 You know the old saying "practice makes perfect"? Who doesn't, right? Well, it's total BS. I think "Practice Makes Permanent" is probably the better way to put it. The problem with practice making permanent is that it goes both ways. ...

 Is the whole “New Year New You” newsletter construct over yet? I waited until it died down to get in touch as I am not a big believer in New Year’s Resolutions. I’m a dedicated follower of the Kaizen school of thought, where improvement, even m...

 There's a concept in woodworking that I realized has similar applications in business. It's the difference between referencing and measuring, In woodworking, a reference is almost always better than a measurement. For example, let's s...

 We encounter a lot of teachable moments in our day, but not every teachable moment is a moment to teach. Here's a good example. The other night I was working an ambulance shift, and we had a call at three in the morning. A 17-year-old kid...

 My entire Facebook feed late on Monday was filled with “ So what did you do when Facebook went down? Initially, I was like, Mark must have done this on purpose. The news of the outage and not the 60 minutes interview was EVERYWHERE. But I mean...

 Yup, that’s me. In my basement. After Hurricane Ida blew through NJ. I sure hope you all kept safe and that disaster averted you and your families. So, it’s not the first time my basement has flooded, but it will be the last.It’s a perfect exam...