Toyota Andon Cord Explained: How It Works
The Toyota andon cord allows a team member to signal a problem and request help without immediately stopping the…
"Be More Careful" Is Not a Real Countermeasure
When someone makes a mistake, most managers say the same thing: be more careful next time. There's a Japanese term for…
Why 85% of Us Avoid Hard Conversations | Dr. Jonathan Thorp
85% of Americans avoided at least one difficult conversation in the past 30 days. Dr. Jonathan Thorp, CEO of Quantum…
Respect for People Does Not Mean Being Nice
Respect for People is one of the two pillars of the Toyota Way, and most leaders think it means politeness. Being…
She Opened an Office She Couldn't Afford | Susan von Seggern
Susan von Seggern handed the finances to her business partner and stopped looking at them. Then she decided her PR…
Why Aviation Expects Pilots to Make Mistakes | Steve Montague
Airline captain and retired Navy pilot Steve Montague explains why aviation stopped expecting pilots to be flawless.…
How a Captain Makes It Safe to Speak Up | Steve Montague
Airline captain and retired Navy pilot Steve Montague describes what he did to make speaking up more likely on his…
Your Gemba Walk Isn't a Gemba Walk If You Do This
Too many leaders think a gemba walk means going to the floor to look at a metrics board. That's just moving the…