Mark by Mark Graban

Mark Graban: Lean Leadership & More Mar 21, 2026

"Nobody Likes Working With You" Changed Her Entire Career | Kendall Berg

She was so technically good at her job, she thought she didn't have to be nice. Then a VP pulled her aside and said…

Mark Graban: Lean Leadership & More Mar 21, 2026

A Marine’s Leadership Mistake — and the Lesson That Changed How He Led

What happens when authority gets results—but not commitment? In this 2-minute highlight from My Favorite Mistake, former…

Mark Graban: Lean Leadership & More Mar 20, 2026

Nobody Likes Working With You | Kendall Berg

She was the most productive person on every team -- and nobody wanted to work with her. Kendall Berg shares the blunt…

Mark Graban: Lean Leadership & More Mar 17, 2026

"Nobody Likes Working With You" -- The Feedback That Changed Everything

Kendall Berg was so good at her job she thought she didn't have to be nice. Then a VP pulled her aside and said the…

Mark Graban: Lean Leadership & More Mar 12, 2026

How to Approach a Guide Dog (Most People Get This Wrong)

Patrick Engasser explains the simple rule most people don't know: when the harness is on, the dog is working -- don't…

Mark Graban: Lean Leadership & More Mar 11, 2026

The Best Leaders Give Credit and Take Blame

Patrick Engasser on what the best leaders actually do: they grab a broom when the floor needs sweeping, give credit to…

Mark Graban: Lean Leadership & More Mar 10, 2026

You Can't Make Someone Else Change

Patrick Engasser on why blame -- even when it's justified -- never gets you where you want to go. The only thing that…

Mark Graban: Lean Leadership & More Mar 10, 2026

I Asked ChatGPT and My Lean AI Coach the Same Question. The Difference Was Obvious.

I demoed the Lean Hospitals Coach live alongside ChatGPT -- same questions, same scenarios, very different results.…