TL;DR: Burger King, T-Mobile, and Domino's have all built ad campaigns around the same confession: our product was bad, but it's better now. The marketing is interesting. The leadership lesson is better. In each case, the harsh verdict comes from a c...
You finally found the perfect hire. The one who did this exact job, at a company just like yours, for six years. No training required. You felt the relief of it. Someone who already knows the work, who can start Monday and contribute by Friday. Six m...
Picking up the thread from the previous post on Toyota's April 1992 publication “The Toyota Production System.” This one's about the line-stop rope or andon cord. The booklet describes the mechanism with care. From the jidoka section: “The ‘fixed-pos...
Kate Lowry — CEO coach, venture capitalist, and author of Unbreakable: How to Thrive Under Fear-Based Leaders — joins to share why reporting misconduct early in her career backfired, and what it taught her about the gap between good intentions and ef...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :Three years ago, my book "The Mistakes That Make Us" came out. Around the same time, Elisabeth Swan published "Picture Yourself a Leader." Two diff...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :I haven't mentioned this here yet, but I'm writing a new book. It's a practical guide for Lean leaders on psychological safety -- why so many impro...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :There's a limit to what you can learn about the Toyota Production System from books, courses, and conferences. I say that as someone who writes the...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :I'm giving away 10 free quarters of the Lean Hospitals AI Coach. Here's how to get one.If you own a copy of Lean Hospitals -- any edition, any lang...
The Mistakes That Make Us is a recipient of the Shingo Publication Award from the Shingo Institute!Hi :Here's something odd about AI coaching tools: they're all trained to be maximally helpful, which means the moment you ask a question, they give you...