How 11 People Support a Lean Management System for 35,000 | Emily Swaney, OhioHealth
Emily Swaney, VP of Operational Excellence at OhioHealth, explains how a Lean Promotion Office of 11 people supports a…
Why Toyota Is Replacing the Andon Cord with Buttons
Toyota has been replacing its famous andon cord with buttons. I visited Toyota's plant in Durban, South Africa, to see…
Catch Ball or Dodgeball? How Goals Really Flow in Lean Management
Strategy deployment -- hoshin kanri -- is supposed to work like a game of catch. Goals flow down from leadership,…
The Accountability Meeting He Stopped Having | Eric Dingler
Eric Dingler paused a weekly numbers meeting with his wife for six weeks. It became a year, and a cash-flow gap grew…
They Asked a Nurse to Run the Hospital Lab | Stephanie Mitchell
An ICU nurse was asked to run a hospital laboratory she knew nothing about, right as consultants arrived to cut costs.…
Toyota Andon Cord Explained: How It Works
The Toyota andon cord allows a team member to signal a problem and request help without immediately stopping the…
"Be More Careful" Is Not a Real Countermeasure
When someone makes a mistake, most managers say the same thing: be more careful next time. There's a Japanese term for…
Why 85% of Us Avoid Hard Conversations | Dr. Jonathan Thorp
85% of Americans avoided at least one difficult conversation in the past 30 days. Dr. Jonathan Thorp, CEO of Quantum…