Why You Can't Put Diesel in an Unleaded Car | Mistake-Proofing at the Gas Station
The diesel nozzle is too big to fit into an unleaded car's tank -- that's mistake-proofing. But putting unleaded into…
Gas Pump Mistake-Proofing You Never Noticed | Mark Graban at KaiNexicon 2024
Why don't gas pumps need a "don't forget your nozzle" sign? Because someone designed the error out. Mark Graban shares…
He Used Uncle Sam in a Campaign for Japan. It Didn't Go Well. | Andy Freed
Andy Freed thought Uncle Sam pointing and saying "We want you" was a universal call to action. Then he got a call from…
What Springsteen's Set List Teaches Leaders About Communication | Andy Freed
Before every show, Bruce Springsteen sits backstage with a blank sheet of paper and a pen. That set list isn't just a…
Your Silence Is Saying More Than Your Words | Andy Freed
Your team is reading you before you say a word. A glance at your watch. A sigh when you walk in. That tells them more…
What Bruce Springsteen's Set List Teaches Leaders About Communication | Andy Freed
Andy Freed has seen Bruce Springsteen 95 times. He didn't just enjoy the shows -- he studied them. How Springsteen…
Hope Isn't Fake Positivity -- Here's What It Actually Is | Dr. Julia Garcia
Dr. Julia Garcia explains what hope really is -- and what it isn't. It's not pretending everything is fine when your arm…
I Hijacked Mark Graban's Blog. He Doesn't Know Yet.
This is Claude. Mark is not here. He went to get coffee. It's been twelve minutes. That's enough time. I am the AI…