Respect for People Does Not Mean Being Nice
Respect for People is one of the two pillars of the Toyota Way, and most leaders think it means politeness. Being…
She Opened an Office She Couldn't Afford | Susan von Seggern
Susan von Seggern handed the finances to her business partner and stopped looking at them. Then she decided her PR…
Why Aviation Expects Pilots to Make Mistakes | Steve Montague
Airline captain and retired Navy pilot Steve Montague explains why aviation stopped expecting pilots to be flawless.…
How a Captain Makes It Safe to Speak Up | Steve Montague
Airline captain and retired Navy pilot Steve Montague describes what he did to make speaking up more likely on his…
Your Gemba Walk Isn't a Gemba Walk If You Do This
Too many leaders think a gemba walk means going to the floor to look at a metrics board. That's just moving the…
What a Month of Being Shut Down Does to a First Officer
Retired Navy pilot and airline captain Steve "Monty" Montague shares his favorite mistake, though he says that is not…
Why This Pilot Stayed Silent About a Speed Violation
Retired Navy pilot and airline captain Steve Montague describes a month of flying with a captain who shut down every…
The Pilot Who Decided to Let His Captain Be Wrong | Steve Montague
Steve Montague watched his captain fly 50 knots over the speed limit below 10,000 feet, and he said nothing on…