The Corporate Handcuffs Keeping You Stuck | Deborah Coviello
Deborah Coviello spent years in a role that paid well and looked good on paper. The salary, the title, the security -…
Her Region Was Dead Last. Then She Changed How She Led. | Deborah Coviello
Deborah Coviello was running the worst-performing region of four for quality. Her technical playbook was maxed out.…
Why Chasing Results Burns Out Your Team | Deborah Coviello
Deborah Coviello presented a different way to turn around her worst-performing region: lead the people differently…
Still Learning: Mistakes and Leadership Lessons -- Live with Elisabeth Swan & Special Guests
Three years after The Mistakes That Make Us and Picture Yourself a Leader were published, Mark Graban and Elisabeth Swan…
When New Leaders Go Quiet: The Mistake That Costs Your Best Ideas | Jesse Jackson
Contact center leader and prolific podcaster Jesse Jackson shares his favorite mistake: going gun-shy as a new leader…
Speaking Up Is Not Disloyalty - Weak Leaders Just Frame It That Way | Jesse Jackson
Speaking up to disagree shouldn't be seen as insubordinate or disloyal - but weak leaders frame it that way. Jesse…
"I'm Not THE Jesse Jackson. I'm A Jesse Jackson." | Jesse Jackson
When Jesse Jackson's wife showed up to meet him, the staff were buzzing - until she had to break the news: "Yeah, not…
When the Boss Punishes Failure: Why That Mindset Kills Improvement -- Dr. Melisa Buie
Mark Graban kicks this clip off by owning a small on-air mistake -- calling Seth Curry an NBA superstar instead of his…