Innovation in the architecture, engineering and construction industries is incremental and evolutionary. As in other mature industries, AEC innovation is driven more by external than internal forces. During the last 20 years the key driver in AEC inn...

Services are always unique, non-standard experiences, while products are manufactured and thus always the same. Services are flexible and adaptable, while products are rigid. Why should anybody try to ‘productize’ services? Experience has shown that...

Most designers offer their services through short-term projects, which means that the client-designer relationship is often temporary. What are the other types of designer-client relationships and how are they best managed? The relationship quadrants...