📘 Barnes & Noble Specialty Services
Program Type: Inbound Customer Service
Oppt ID 19469_Barnes and Noble …
- Intervals: 7 days/week, 9:00 AM – 9:00 PM ET
- Most Needed Times: Mon–Fri, 12:00 PM – 6:00 PM ET
- Service Revenue:
- Production: $11.50/hr ($5.75 per interval)
- Certification: $7.64/hr ($3.82 per interval)
- Incentives:
- +$100 when completing Cert. SOW & starting Production SOW
- +$1.81/hr for servicing 12+ hrs per week in Cert. SOW
- Class Schedule:
- Phase I: Oct 6 – Oct 23, 2025 (Instructor-led + Self-study, 9 AM – 1 PM ET)
- Phase II: Oct 24 – Nov 12, 2025 (Live call-taking)
- Requirements:
- Background check + Photo ID verification (Experian)
- $50 non-refundable class deposit
- Windows 11 (latest updates), USB headset
- Day-to-Day Tasks:
- Handle inquiries on orders, memberships, escalations
- Support store managers, corporate sales customers
- Create cases in client systems, use knowledge base, CrowdHub
⚡ TXU Energy
Program Type: Inbound Collections & Sales
Oppt ID 19465_TXU Energy
- Intervals: 7 days/week, 8:00 AM – 11:00 PM ET
- Special Requirement: Must service 3 hours (6 intervals) every Monday
- Service Revenue:
- Production: $11.50/hr ($5.75 per interval)
- Certification: $7.64/hr ($3.82 per interval)
- Incentives:
- +$100 for completing Cert. SOW & starting Production SOW
- +$1.81/hr for servicing 12+ hrs per week in Cert. SOW
- Class Schedule:
- Phase I: Oct 28 – Nov 14, 2025 (Instructor-led + Self-study, 9 AM – 1 PM ET)
- Phase II: Nov 17 – Nov 21, 2025 (Blended learning: class + calls)
- Requirements:
- Background check + Drug screening ($75, must clear 7 days before class)
- Photo ID verification
- Windows 11, USB headset, dual monitors recommended
- No deposit required
- Day-to-Day Tasks:
- Customer billing inquiries, payment deferrals, installment plans
- Upsell home warranty solutions (must upsell min. 1 in Phase II)
- Retention/save moves, prevent Public Utility Commission complaints
- Must maintain >90% quality, adherence, and upsell metrics
Key Differences
- Start Dates: B&N begins Oct 6, TXU begins Oct 28
- Class Deposit: B&N requires $50, TXU has no deposit
- Drug Screening: TXU requires ($75), B&N does not
- Work Type:
- B&N → General customer service, orders, memberships, store support
- TXU → Collections, billing, retention, sales-focused (upsell required)
- Schedule: TXU has a shorter Phase II (just 1 week), B&N runs longer (about 3 weeks)
- Equipment: TXU recommends dual monitors, B&N does not
0 comments