📘 Barnes & Noble Specialty Services

Program Type: Inbound Customer Service

Oppt ID 19469_Barnes and Noble …

• Intervals: 7 days/week, 9:00 AM – 9:00 PM ET
• Most Needed Times: Mon–Fri, 12:00 PM – 6:00 PM ET
• Service Revenue:
• Production: $11.50/hr ($5.75 per interval)
• Certification: $7.64/hr ($3.82 per interval)
• Incentives:
• +$100 when completing Cert. SOW & starting Production SOW
• +$1.81/hr for servicing 12+ hrs per week in Cert. SOW
• Class Schedule:
• Phase I: Oct 6 – Oct 23, 2025 (Instructor-led + Self-study, 9 AM – 1 PM ET)
• Phase II: Oct 24 – Nov 12, 2025 (Live call-taking)
• Requirements:
• Background check + Photo ID verification (Experian)
• $50 non-refundable class deposit
• Windows 11 (latest updates), USB headset
• Day-to-Day Tasks:
• Handle inquiries on orders, memberships, escalations
• Support store managers, corporate sales customers
• Create cases in client systems, use knowledge base, CrowdHub

⚡ TXU Energy

Program Type: Inbound Collections & Sales

Oppt ID 19465_TXU Energy

• Intervals: 7 days/week, 8:00 AM – 11:00 PM ET
• Special Requirement: Must service 3 hours (6 intervals) every Monday
• Service Revenue:
• Production: $11.50/hr ($5.75 per interval)
• Certification: $7.64/hr ($3.82 per interval)
• Incentives:
• +$100 for completing Cert. SOW & starting Production SOW
• +$1.81/hr for servicing 12+ hrs per week in Cert. SOW
• Class Schedule:
• Phase I: Oct 28 – Nov 14, 2025 (Instructor-led + Self-study, 9 AM – 1 PM ET)
• Phase II: Nov 17 – Nov 21, 2025 (Blended learning: class + calls)
• Requirements:
• Background check + Drug screening ($75, must clear 7 days before class)
• Photo ID verification
• Windows 11, USB headset, dual monitors recommended
• No deposit required
• Day-to-Day Tasks:
• Customer billing inquiries, payment deferrals, installment plans
• Upsell home warranty solutions (must upsell min. 1 in Phase II)
• Retention/save moves, prevent Public Utility Commission complaints
• Must maintain >90% quality, adherence, and upsell metrics

Key Differences

• Start Dates: B&N begins Oct 6, TXU begins Oct 28
• Class Deposit: B&N requires $50, TXU has no deposit
• Drug Screening: TXU requires ($75), B&N does not
• Work Type:
• B&N → General customer service, orders, memberships, store support
• TXU → Collections, billing, retention, sales-focused (upsell required)
• Schedule: TXU has a shorter Phase II (just 1 week), B&N runs longer (about 3 weeks)
• Equipment: TXU recommends dual monitors, B&N does not

Log in to your portal now!

AltaConnect Helpdesk