New Opportunity: First Citizens Bank & Trust – Flex Program
AltaConnect is excited to announce a brand-new opportunity available on the Arise® Platform!
About the Client
First Citizens Bank & Trust, established in 1898 and headquartered in Raleigh, NC, is one of the largest family-controlled banks in the U.S. They provide a full range of financial services to individuals, businesses, professionals, and the medical community. Recently, they merged with CIT Group Inc., expanding their reach and service capabilities.
Class Details
- Start Date: October 20, 2025
- Phase I (Training): 10/20/25 – 11/14/25 (Instructor-led + self-study)
- Phase II (Certification Call-Taking): 11/17/25 – 11/24/25 (Earn while you learn!)
- Class Times (Mon–Fri):
- 9:00 a.m. – 3:00 p.m. ET
- 3:00 p.m. – 9:00 p.m. ET
- No class on November 11th
- Class Length: 6 hours/day
Servicing Hours
- Monday – Friday: 8:00 a.m. – 9:00 p.m. ET
- Saturday & Sunday: 8:00 a.m. – 8:00 p.m. ET
- Holidays: 8:00 a.m. – 8:00 p.m. ET
- Requirement: 5 hours (10 intervals) required on Mondays and/or Fridays
What You’ll Do
- Serve as the first point of contact for customer inquiries and concerns
- Handle inbound calls on retail, commercial, and online banking needs
- Resolve issues related to fraud, forgery, ID theft, policies, and procedures
- Support with bankcards, online banking, and general account servicing
- Identify cross-sell opportunities and provide referrals
Service Revenue
- Certification Revenue: $7.64/hour ($3.82 per interval)
- Production Revenue: $14.00–$14.50/hour ($7.00–$7.25 per interval)
- Incentives:
- $100 bonus for servicing a minimum of 13 hours/week during Certification SOW and accepting the first Production SOW
- Additional $1.81/hour when servicing at least 12 hours/24 intervals per week during Certification SOW
⚡ Plus, STAR performance incentives in Production SOW can increase your earning potential even more!
✅ Enrollment Requirements
- Background Check & Drug Screening Required (must be completed 7 days before class; cost is $75, paid directly to vendor)
- Photo ID Verification during enrollment
- System Requirements:
- Dual monitors recommended
- Windows 11 (latest version, fully patched)
- Hardwired phone line (POTS, cable telephony, digital service, or VoIP via hard phone device)
- Hardwired Ethernet connection
- Apple or Android phone for verification
Why This Program?
- Flexible servicing hours, including evenings & weekends
- No class confirmation deposit required
- Start earning as early as Phase II (Certification Call-Taking)
- Opportunity to partner with a trusted U.S. banking leader
🚨 Opportunities like this fill quickly – don’t wait! Begin the enrollment process now and secure your seat in the First Citizens Bank & Trust Flex Program starting October 20, 2025.
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