New Opportunity Available!
Disney Resorts Reservations – Inbound Customer Service
Certification Start Date: September 29, 2025
AltaConnect is excited to announce a magical new client opportunity with Disney Resorts Reservations!
Certification Details
- Phase I (Instructor-Led + Self-Study):
- September 29 – November 3, 2025
- Class Times Offered:
- ▪ 9:00 a.m. – 1:00 p.m. ET
- ▪ 6:00 p.m. – 10:00 p.m. ET
- Attendance: 100% attendance on Day 1 is mandatory. Missing Day 1 will result in removal from the class.
Service Revenue
- Certification Phase: $7.64/hour ($3.82 per interval)
- Production Phase: $12.00/hour ($6.00 per interval)
- Incentives Available:
- ▪ Earn an additional $100 when servicing 13+ hours per week during Certification SOW.
- ▪ Earn an additional $1.81/hour when servicing 12+ hours weekly after Phase I.
Servicing Times
- Available 365 days/year
- Most intervals: Friday, Saturday, Sunday
- Special Requirement: At least 5 hours (10 intervals) on Saturday/Sunday
What You’ll Do
As a Disney Resorts Reservations agent, you’ll provide exceptional customer service by assisting guests with:
- Lodging, dining, and ticket reservations
- Travel packages and special accommodations
- General inquiries about Disney Resorts
⚠️ Important Enrollment Notes
You may NOT qualify if:
- You have 3 drops/fails within the past 12 months
- You have serviced with Disney before and had a termination on file
- You are a current Disney cast member or travel agent booking Disney
- You reside in AZ, DE, FL, HI, ME, MI, MT, OH, RI, or WV
System & Equipment Requirements
- Dual monitors required
- Hardwired USB headset (wireless not allowed)
- Windows 11 (latest version, fully patched)
- Secure professional home office setup
✅ Next Step: Log in to your Arise portal and enroll before seats fill up!
For questions or help enrolling, please visit the AltaConnect Help Desk:
👉 https://wearealtaconnect.com/helpdesk
Let’s make magic happen together! ✨
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