New Opportunity: MSC Cruise Lines – Sales & Customer Service
Certification Begins Soon – Limited Spots Available!
AltaConnect is excited to share a new client opportunity with MSC Cruise Lines, a leader in international travel and luxury cruise experiences. This is your chance to provide outstanding customer service and sales support while helping guests plan unforgettable vacations.
📌 Program Highlights:
- Client: MSC Cruise Lines – Sales & Customer Service
- Type: Inbound customer support & sales
- Focus Areas:
- Helping customers with bookings & reservations
- Answering product/travel-related questions
- Upselling cruise packages, excursions, and add-ons
- Delivering professional and friendly customer experiences
💵 Revenue:
- Average $13 – $15/hr (based on serviced intervals)
- Performance incentives may be available
📆 Certification & Schedule:
- Certification Start Date: September 2025 (exact date in portal)
- Class Times: Multiple time blocks available
- Requirements:
- Must complete all pre-work before class
- Attendance on Day 1 is mandatory – missing it will result in removal from class
🖥️ Equipment Standards:
- Dual monitors (required)
- Hardwired internet connection (Ethernet only)
- USB VoIP headset
- Windows 10/11 PC with minimum 8 GB RAM
- Webcam required for certification
❌ Disqualifiers:
You may not qualify if:
- You’ve failed/dropped a class in the last 60 days
- You already service another travel or hospitality program
- You have 3 failed/dropped certifications in 12 months
- You cannot attend Day 1 of certification
🌟 Why Choose This Program?
- Work with an internationally recognized cruise brand
- Great for agents who enjoy sales, hospitality, and travel support
- Opportunity to earn incentives for strong performance
✅ Next Steps:
- Log into your Arise portal
- Select MSC Cruise Lines – Sales & Customer Service
- Complete all enrollment steps promptly before spots are filled
🔥 Don’t wait — spots are limited, and MSC Cruise Lines is a popular program! Secure your place today.
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