New Opportunity: MSC Cruise Lines – Sales & Customer Service

Certification Begins Soon – Limited Spots Available!

AltaConnect is excited to share a new client opportunity with MSC Cruise Lines, a leader in international travel and luxury cruise experiences. This is your chance to provide outstanding customer service and sales support while helping guests plan unforgettable vacations.

📌 Program Highlights:

• Client: MSC Cruise Lines – Sales & Customer Service
• Type: Inbound customer support & sales
• Focus Areas:
• Helping customers with bookings & reservations
• Answering product/travel-related questions
• Upselling cruise packages, excursions, and add-ons
• Delivering professional and friendly customer experiences

💵 Revenue:

• Average $13 – $15/hr (based on serviced intervals)
• Performance incentives may be available

📆 Certification & Schedule:

• Certification Start Date: September 2025 (exact date in portal)
• Class Times: Multiple time blocks available
• Requirements:
• Must complete all pre-work before class
• Attendance on Day 1 is mandatory – missing it will result in removal from class

🖥️ Equipment Standards:

• Dual monitors (required)
• Hardwired internet connection (Ethernet only)
• USB VoIP headset
• Windows 10/11 PC with minimum 8 GB RAM
• Webcam required for certification

❌ Disqualifiers:

You may not qualify if:

• You’ve failed/dropped a class in the last 60 days
• You already service another travel or hospitality program
• You have 3 failed/dropped certifications in 12 months
• You cannot attend Day 1 of certification

🌟 Why Choose This Program?

• Work with an internationally recognized cruise brand
• Great for agents who enjoy sales, hospitality, and travel support
• Opportunity to earn incentives for strong performance

✅ Next Steps:

1. Log into your Arise portal
2. Select MSC Cruise Lines – Sales & Customer Service
3. Complete all enrollment steps promptly before spots are filled

🔥 Don’t wait — spots are limited, and MSC Cruise Lines is a popular program! Secure your place today.