AltaConnect is pleased to share a Customer Service Opportunity with McGraw Hill, a globally recognized educational publishing and digital learning company. This program is ideal for bilingual (Spanish-English) agents who enjoy assisting customers through chat, email, and phone support in a dynamic, educational environment.
Program Overview
Client: McGraw Hill
Program Type: Bilingual Spanish – Omni Channel (Chat, Email, and Phone)
Start Date: October 16, 2025
Certification Duration: October 16 – November 13, 2025
Class Schedule: Monday – Friday | 9:00 a.m. – 3:00 p.m. EST
Service Revenue
- Certification Phase: $7.64/hr ($3.82 per interval)
- Production Phase: $17.00/hr ($8.50 per interval)
- Incentives:
- NEW! $250 Certification Incentive after servicing the first 20 hours (40 intervals) during Phase II
- Additional $100 incentive for servicing a minimum of 13 hours per week and accepting your first Production SOW
- Additional $1.81/hr for servicing at least 12 hours per week during certification
Servicing Hours
- Monday – Thursday: 24 hours
- Friday: 12:00 a.m. – 9:00 p.m. EST
- Saturday: 10:00 a.m. – 8:00 p.m. EST
- Sunday: 12:00 p.m. – 11:59 p.m. EST
Agents are required to service at least 4 hours on Saturday, Sunday, or a combination of both.
Requirements
- Fluent in English and Spanish (spoken and written)
- Minimum 8 GB memory, dual monitors, and hardwired internet connection
- Windows 11 (latest updates installed)
- Noise-cancelling headset with phone-quality audio
- Background check and photo ID verification required before class
What You’ll Do
Agents will assist customers with registration, login, and account setup while delivering high-quality support and maintaining accuracy, professionalism, and empathy. Initial interactions will primarily be via chat and email, with phone support added later.
Certification Attendance
100% attendance in instructor-led sessions is highly encouraged. Missing the first day will result in being dropped from class with no refund of the $50 class confirmation deposit.
If you are fluent in Spanish and English, have strong communication and problem-solving skills, and are ready to represent a leader in education technology, this is a great opportunity to add to your portfolio.
🔹 Interested agents should proceed to the Arise Portal to review and enroll in the McGraw Hill opportunity (Oppt ID 19427).
For any assistance or questions, visit the
AltaConnect Help Desk: https://wearealtaconnect.com/helpdesk
0 comments