Fiserv Debit Card Services Program Overview
Start Date: December 2, 2025
Class Duration: December 2, 2025 – January 7, 2026
Certification Call-Taking: January 8 – February 2, 2026
Class Schedule:
- Monday – Friday (6 hours/day)
- Times: 8 a.m.–2 p.m. ET | 9 a.m.–3 p.m. ET | 4 p.m.–10 p.m. ET
Compensation
- Certification Phase: $7.64/hr*
- Production Phase: $14.50/hr*
- Incentives:
- $300 Certification Incentive after servicing the first 20 hours (Phase 2)
- Additional $100 incentive when servicing 13+ hours/week after Phase II and accepting first Production SOW
Enrollment Requirements
- Choose the program and class time.
- Complete the PC Scan.
- Complete Photo ID Verification (with selfie).
- Complete Acknowledgment Forms.
- Complete Background Check (via Experian).
- Complete Drug Screening (via HireRight).
- Must be scheduled within 48 hours of receiving the link.
- Both background and drug screening must be completed 14 days before class start.
- No cost for either (subject to change).
Technology Requirements
- 16 GB RAM or higher
- Dual Monitors required
- Webcam required (must be on during class)
- Windows 11 (fully updated) only — Windows 10 not supported
- Intel i5 (6th gen or higher), 2.4 GHz or faster
- Hardwired Ethernet connection
- YubiKey Security Token required (provided by client at no cost)
- Smartphone required for 2FA
Additional Details
- Must service at least 5 hours on Mondays and/or Fridays each week.
- 24/7 servicing intervals available once certified.
- No class on December 25 or January 1.
- Agents must be on webcam during all classes.
- Must pass with:
- 90%+ QA score
- 95%+ Voice of Customer (VOC)
- <370-second AHT
- >90% Commitment Adherence (CA)
Eligibility Restrictions
You may not enroll if you:
- Serviced another banking client in the past 6 months.
- Had a class drop/fail within the last 60 days.
- Have 3 drops/fails in the last 12 months.
- Are already “interested” or “enrolled” in another program.
Fees
- $50 non-refundable Class Confirmation Deposit required.
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