Dear Team,

We're excited to announce a new bilingual customer care opportunity with WEC Energy Group, one of the nation's largest energy providers serving over 4.6 million customers across Wisconsin, Illinois, Michigan, and Minnesota.

Position: Bilingual Spanish Inbound Customer Care

Production Revenue: $17.00/hour ($8.50 per interval)

Certification Revenue: $7.64/hour ($3.82 per interval)

Rates shown before Platform Usage Fee deduction

Training Schedule

Phase I – Instructor-Led & Self-Study

October 27, 2025 – November 20, 2025

Phase II – Certification Call-Taking

November 21, 2025 – December 8, 2025

No class on 11/11, 11/27, & 11/28

Class Time:

Monday – Friday, 6-hour class including 2 hours self-study

9:00 a.m. – 3:00 p.m. ET

Earn While You Learn!

Start earning revenue from Day 1 of training, plus qualify for these incentives:

✓ $100 Bonus – Service 13+ hours/week during certification and accept your first Production SOW

✓ $1.81/hour Extra – Service 12+ hours/week during certification (after Phase II completion)

Working Hours

Intervals Available:

Monday – Friday: 24 hours a day

Saturday: 8:00 a.m. – 4:00 p.m. ET

Most Intervals Available:

Monday – Friday: 8:00 a.m. to 8:00 p.m. ET

Saturday: 8:00 a.m. – 4:00 p.m. ET

Special Requirement: 4 hours (8 intervals) required on Mondays

Key Responsibilities

• Handle customer billing inquiries in English and Spanish
• Process payment deferrals and installment plans
• Resolve customer issues on first call
• Enroll customers in appropriate plans
• Maintain high customer satisfaction through empathetic, professional communication

Technology Requirements

• USB VoIP Headset (required)
• Dual monitors (required)
• Minimum 8 GB RAM
• Windows 11 (most recent version, fully patched)
• Professional, quiet work environment

Performance Metrics

• Commitment Adherence: >90%
• Quality Assurance: >86%
• Customer Satisfaction: >8.10
• First Call Resolution: >83.6%

Certification Requirements

• Complete pre-enrollment assessment
• 100% completion of self-paced modules
• Pass final exam with 90% or higher
• Service 6 hours minimum during Blended Apply
• Average QA score of 70% or greater
• Complete Security Awareness course (85% or higher)
• Service minimum 10 hours/week during certification

Important Notes

• Class Confirmation Deposit: $50.00 (non-refundable)
• Background check and Photo ID verification required (must complete within 3 business days)
• Random background checks may be conducted
• 100% attendance highly encouraged
• If you miss Day 1, you will be dropped with no exceptions
• Platform Usage Fee: 5% of invoice total

Bonus Opportunity

Upon successful certification and meeting performance requirements, you'll be eligible for cross-certification in:

• Part 1: MERC Service Choice (eligible for incentives)/NSI
• Part 2: Emergency calls

How to Apply

Enroll through the Arise® Portal. Ensure you meet all qualifications and complete all prerequisites before the class start date.

Learn More: https://link.arise.com/

Don't miss this opportunity to partner with a leading energy provider while utilizing your bilingual skills!

Best regards,

AltaConnect Team