Carnival Cruise Line – Customer Service (Oppt ID 19494)
Class Dates & Schedule
- Phase I – Instructor-Led & Self-Study: Oct 14 – Nov 6, 2025
- 4 hrs/day instructor-led + up to 2 hrs self-study
- Class times: 9 AM–1 PM ET or 6 PM–10 PM ET
- Login Party: Oct 15, 2025
- Phase II – Certification Call-Taking: Nov 7 – Nov 14, 2025
- 1–2 hrs/day class sessions + live call-taking between 9 AM–10 PM ET
Revenue
- Certification: $7.64/hr ($3.82 per interval)
- Production: $13.00/hr ($6.50 per interval)
- Incentives:
- $100 bonus after Phase II (when Production SOW is offered & accepted)
- $1.81/hr ($0.905/interval) extra when servicing 12+ hrs/week during certification
Servicing Hours
- Mon–Fri: 9 AM–10:30 PM ET
- Sat–Sun: 9 AM–6:30 PM ET
- Weekend Requirement: Minimum 5 hrs (10 intervals) Sat or Sun (or combination)
Daily Tasks
- Answer inbound calls from guests and travel agents about:
- Cruises, destinations, ship amenities, travel documents, promotions
- Provide detailed and accurate information
- Research & resolve customer concerns using Carnival systems and resources
- Document calls, resolutions, and follow-ups
Technology Requirements
- Dual monitors OR one 32”+ monitor/TV with computer connection
- Hardwired USB noise-canceling headset
- Smartphone for code verification
- Must pass Arise PC scan & daily facial authentication
Certification Completion Requirements
- Attend all classes (no-show on day 1 = dropped, $50 lost)
- 100% of self-paced modules completed on schedule
- Pass assessments (90%+), mock calls, and live certification calls
- Service 20 intervals/week minimum in first 3 weeks after class
- Maintain 80%+ QA score
Other Notes
- $50 non-refundable class deposit required
- Requires background check (via Experian) and photo ID verification
Agero Roadside Assistance – Customer Service (English) (Oppt ID 19474)
Class Dates & Schedule
- Phase I – Instructor-Led & Self-Study: Oct 30 – Nov 10, 2025
- Phase II – Certification Call-Taking: Nov 12 – Nov 14, 2025
- Phase III – Instructor-Led & Self-Study: Nov 17 – Nov 25, 2025
- Phase IV – Certification Call-Taking: Nov 26 – Dec 3, 2025
- No class: Nov 11, Nov 27, Nov 28, Dec 1
- Class Times:
- 9 AM–1 PM ET
- 1:30–5:30 PM ET
- 6–10 PM ET
Revenue
- Certification: $7.64/hr ($3.82/interval)
- Production: $12.00/hr ($6.00/interval)
- Incentives:
- $100 bonus after Phase II
- $1.81/hr extra for 12+ hrs/week serviced during certification
Servicing Hours
- Available 24/7, 365 days/year
- Requirement: 5 hrs minimum on Mon & Fri (10 intervals total, can split between days)
- Peak demand: Drive times 8 AM–12 PM ET & 4 PM–8 PM ET (50% of intervals)
Daily Tasks
- Inbound/outbound calls for emergency roadside assistance:
- Dead batteries, flat tires, fuel delivery, lockouts, accidents, towing
- Place outbound calls to service providers (towing companies, mechanics)
- Use Google Maps & mapping tools to confirm location
- Provide insurance/policy coverage details to customers
- Transfer calls as needed to internal support
Technology Requirements
- Must use Windows 11 (latest updates)
- USB hardwired headset with phone-quality audio
- Ability to navigate mapping tools quickly
Certification Completion Requirements
- 100% completion of daily self-paced work
- 80%+ on assessments, simulations, mid-term, and final
- Pass live certification calls (85%+ QA score)
- Service 10 hrs/week (20 intervals) during certification
- Attend every class session (no-show on day 1 = dropped, $50 lost)
Other Notes
- $50 non-refundable class deposit required
- Requires background check and photo ID verification
- Exclusions: Cannot be in Hawaii or New Hampshire
Agero Roadside Assistance – Bilingual (English/Spanish) (Oppt ID 19481)
Class Dates & Schedule
- Same as English program (Oct 30 – Dec 3, 2025)
- Class Times: 9 AM–1 PM ET only
- Same 4 phases + self-study
Revenue
- Certification: $7.64/hr ($3.82/interval)
- Production: $12.00/hr ($6.00/interval)
- Same $100 bonus & $1.81/hr weekly incentive as English program
Servicing Hours
- 24/7 year-round availability
- Must service 5 hrs on Mon & Fri (10 intervals total, split allowed)
- Peak demand during 8 AM–12 PM ET & 4 PM–8 PM ET
Daily Tasks
- Same as English Agero program, BUT:
- Must provide support in both English & Spanish
- Handle roadside emergencies for bilingual customers
- Translate between customers and providers if needed
Technology Requirements
- Same as English program (Windows 11, USB headset, mapping skills)
Certification Completion Requirements
- 100% self-study completion, 80%+ on exams, simulations, and live calls
- 85%+ QA on certification calls
- Service 10 hrs/week during certification
- Must attend first day or will be dropped (deposit forfeited)
Other Notes
- $50 non-refundable deposit
- Requires background check & photo ID verification
- Excludes Hawaii & New Hampshire
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