Carnival Cruise Line – Customer Service (Oppt ID 19494)

Class Dates & Schedule

• Phase I – Instructor-Led & Self-Study: Oct 14 – Nov 6, 2025
• 4 hrs/day instructor-led + up to 2 hrs self-study
• Class times: 9 AM–1 PM ET or 6 PM–10 PM ET
• Login Party: Oct 15, 2025
• Phase II – Certification Call-Taking: Nov 7 – Nov 14, 2025
• 1–2 hrs/day class sessions + live call-taking between 9 AM–10 PM ET

Revenue

• Certification: $7.64/hr ($3.82 per interval)
• Production: $13.00/hr ($6.50 per interval)
• Incentives:
• $100 bonus after Phase II (when Production SOW is offered & accepted)
• $1.81/hr ($0.905/interval) extra when servicing 12+ hrs/week during certification

Servicing Hours

• Mon–Fri: 9 AM–10:30 PM ET
• Sat–Sun: 9 AM–6:30 PM ET
• Weekend Requirement: Minimum 5 hrs (10 intervals) Sat or Sun (or combination)

Daily Tasks

• Answer inbound calls from guests and travel agents about:
• Cruises, destinations, ship amenities, travel documents, promotions
• Provide detailed and accurate information
• Research & resolve customer concerns using Carnival systems and resources
• Document calls, resolutions, and follow-ups

Technology Requirements

• Dual monitors OR one 32”+ monitor/TV with computer connection
• Hardwired USB noise-canceling headset
• Smartphone for code verification
• Must pass Arise PC scan & daily facial authentication

Certification Completion Requirements

• Attend all classes (no-show on day 1 = dropped, $50 lost)
• 100% of self-paced modules completed on schedule
• Pass assessments (90%+), mock calls, and live certification calls
• Service 20 intervals/week minimum in first 3 weeks after class
• Maintain 80%+ QA score

Other Notes

• $50 non-refundable class deposit required
• Requires background check (via Experian) and photo ID verification

Agero Roadside Assistance – Customer Service (English) (Oppt ID 19474)

Class Dates & Schedule

• Phase I – Instructor-Led & Self-Study: Oct 30 – Nov 10, 2025
• Phase II – Certification Call-Taking: Nov 12 – Nov 14, 2025
• Phase III – Instructor-Led & Self-Study: Nov 17 – Nov 25, 2025
• Phase IV – Certification Call-Taking: Nov 26 – Dec 3, 2025
• No class: Nov 11, Nov 27, Nov 28, Dec 1
• Class Times:
• 9 AM–1 PM ET
• 1:30–5:30 PM ET
• 6–10 PM ET

Revenue

• Certification: $7.64/hr ($3.82/interval)
• Production: $12.00/hr ($6.00/interval)
• Incentives:
• $100 bonus after Phase II
• $1.81/hr extra for 12+ hrs/week serviced during certification

Servicing Hours

• Available 24/7, 365 days/year
• Requirement: 5 hrs minimum on Mon & Fri (10 intervals total, can split between days)
• Peak demand: Drive times 8 AM–12 PM ET & 4 PM–8 PM ET (50% of intervals)

Daily Tasks

• Inbound/outbound calls for emergency roadside assistance:
• Dead batteries, flat tires, fuel delivery, lockouts, accidents, towing
• Place outbound calls to service providers (towing companies, mechanics)
• Use Google Maps & mapping tools to confirm location
• Provide insurance/policy coverage details to customers
• Transfer calls as needed to internal support

Technology Requirements

• Must use Windows 11 (latest updates)
• USB hardwired headset with phone-quality audio
• Ability to navigate mapping tools quickly

Certification Completion Requirements

• 100% completion of daily self-paced work
• 80%+ on assessments, simulations, mid-term, and final
• Pass live certification calls (85%+ QA score)
• Service 10 hrs/week (20 intervals) during certification
• Attend every class session (no-show on day 1 = dropped, $50 lost)

Other Notes

• $50 non-refundable class deposit required
• Requires background check and photo ID verification
• Exclusions: Cannot be in Hawaii or New Hampshire

Agero Roadside Assistance – Bilingual (English/Spanish) (Oppt ID 19481)

Class Dates & Schedule

• Same as English program (Oct 30 – Dec 3, 2025)
• Class Times: 9 AM–1 PM ET only
• Same 4 phases + self-study

Revenue

• Certification: $7.64/hr ($3.82/interval)
• Production: $12.00/hr ($6.00/interval)
• Same $100 bonus & $1.81/hr weekly incentive as English program

Servicing Hours

• 24/7 year-round availability
• Must service 5 hrs on Mon & Fri (10 intervals total, split allowed)
• Peak demand during 8 AM–12 PM ET & 4 PM–8 PM ET

Daily Tasks

• Same as English Agero program, BUT:
• Must provide support in both English & Spanish
• Handle roadside emergencies for bilingual customers
• Translate between customers and providers if needed

Technology Requirements

• Same as English program (Windows 11, USB headset, mapping skills)

Certification Completion Requirements

• 100% self-study completion, 80%+ on exams, simulations, and live calls
• 85%+ QA on certification calls
• Service 10 hrs/week during certification
• Must attend first day or will be dropped (deposit forfeited)

Other Notes

• $50 non-refundable deposit
• Requires background check & photo ID verification
• Excludes Hawaii & New Hampshire