About the Role
Service Partners will make outbound calls to health plan members to schedule in-home health evaluations, answer questions, and provide support. This is a professional, member-focused role requiring strong communication skills, attention to detail, and reliability.
Certification & Class Schedule
- Certification Revenue: $7.64 per hour ($3.82 per interval)
- Production Revenue: $15.00 per hour ($7.50 per interval)
- Incentives available for meeting minimum servicing hours
Training Dates
- Phase I: October 27 – November 9, 2025 (Instructor-led and self-study, 6 hours per day, Monday–Friday)
- Phase II: November 10 – November 17, 2025 (Certification call-taking)
- Class Times: 9:00 AM – 3:00 PM ET or 3:00 PM – 9:00 PM ET
Servicing Hours
- Weekdays: 8:00 AM – 10:00 PM ET
- Weekends: 9:00 AM – 5:30 PM ET (potential availability)
Requirements
- Background check and drug screening ($75 fee, must clear 7 days before class)
- Photo ID verification and daily webcam/selfie authentication
- Windows 11 (fully updated), hardwired internet connection
- USB noise-canceling headset (wireless not supported)
- Dual monitors and at least 16GB RAM
- Successful PC scan required before class entry
Certification Completion Standards
- Minimum 90% on all assessments
- Completion of all self-study and practice modules
- Full attendance (100% encouraged)
- Ongoing client performance standards:
- Commitment Adherence: 90%+
- Conversion Rate: greater than 6%
- Quality Assurance: 80%+
Important Notes
- You must not be currently employed with CVS Health or any affiliate.
- The Platform Usage Fee of 5% applies to each invoice total.
- Failure to attend the first day of class or complete prerequisites (background check, drug screening, ID verification, and PC scan) will result in removal from the course.
If you are interested in servicing this role with Signify Health, please reply to this email so we may provide the registration link and next steps.
Sincerely,
AltaConnect Team
0 comments