New Opportunity: MSC Cruises – Sales & Customer Service
AltaConnect is thrilled to share a brand-new opportunity on the Arise® Platform: MSC Cruises Sales & Inbound Customer Service.
About the Client
MSC Cruises embodies the elegance of the Mediterranean, delivering unforgettable experiences at sea with a focus on hospitality, professionalism, and attention to detail. As one of the world’s largest cruise lines, MSC takes pride in offering guests an authentic and memorable journey.
Class Details
- Start Date: October 6, 2025
- Phase I (Training & Self-Study): 10/06/25 – 10/27/25
- Phase II (Certification Call-Taking): 10/28/25 – 10/30/25
- Class Times (Mon–Fri, 4 hours + self-study):
- 9:00 a.m. – 1:00 p.m. ET
- 5:00 p.m. – 9:00 p.m. ET
- No class on Monday, October 13th
Servicing Hours
- Monday – Friday: 8:00 a.m. – 11:00 p.m. ET
- Saturday & Sunday: 9:00 a.m. – 9:00 p.m. ET
- Requirements:
- 3 hours (6 intervals) on Mondays
- 1.5 hours (3 intervals) on Saturdays and/or Sundays
- Most intervals available: Mon–Sun, 8:00 a.m. – 1:30 p.m. ET
What You’ll Do
- Handle inbound sales and service calls
- Assist with bookings, billing questions, and general inquiries
- Research and resolve complaints
- Transfer calls to post-cruise service when required
- Deliver world-class service with professionalism and empathy
Service Revenue
- Certification Revenue: $7.64/hour ($3.82 per interval)
- Production Revenue: $12.50/hour ($6.25 per interval)
- Incentives:
- $100 bonus for servicing 13 hours/week during Certification SOW & accepting first Production SOW
- Extra $1.81/hour for servicing 12+ hours/24 intervals per week during Certification SOW
New Incentive: Discounted Cruise Rates!
Service Partners are now eligible for exclusive cruise discounts after meeting servicing requirements:
- Service 20+ hrs/week for 8 consecutive weeks with 90% commitment adherence
- Enjoy discounted cruise-only rates for select sailings (food & beverages included!)
- Example: A 7-night MSC Seashore sailing for 2 adults:
- Inside Cabin: $698 (vs. $1,238)
- Oceanview Cabin: $1,142 (vs. $1,798)
✅ Enrollment Requirements
- Background Check & Photo ID Verification Required
- $50 Class Confirmation Deposit (non-refundable)
- System Requirements:
- Windows 11 (latest version, fully patched)
- Dual monitors recommended
- USB noise-cancelling headset required (no wireless)
- Hardwired Ethernet connection
Why This Program?
- Start earning from Day 1 of class
- Gain exclusive discounted cruise benefits
- Work with one of the world’s leading cruise lines
- Build skills in sales, customer service, and travel industry support
⚓ Don’t miss your chance to service this exciting client! Classes begin October 6, 2025 – secure your spot now in the MSC Cruises Sales & Customer Service Program.
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