Hi ,

When I first started my web design business, I was young, hungry, and full of energy.

I was doing good work. Clients were happy. Things were growing.

Then came that project.

We scoped it.

They agreed to the deliverables.

We delivered.

They paid.

And that should’ve been it.

Except it turned out they had a much bigger vision, one they hadn’t fully shared.

Halfway through, the client handed things over to his son, who had a completely different (and much larger) idea of what we were supposed to be delivering.

When we tried to explain the gap, the son got rude.

He insulted my team.

Used profanity behind my back.

He demanded more.

Not because we’d promised it, but because he expected it.

We kept offering to help, to define a new scope and do the work properly, but he wasn’t interested in collaboration.

Then one day, I came into the office and saw the email:

They had reversed the full payment.

One hundred percent. Gone.

We’d done the work.

They walked away with it for free.

It was one of those moments that shakes you.

Not just because of the money, but because you realize some people will take everything you offer and still act like you’re the problem.

And back then?

I had no contracts.

No protections.

Just a couple of emails they happily ignored.

It taught me a hard but necessary lesson.

People who can't own their own mistakes will always find someone else to blame.

That’s not the kind of client I ever want again.

And it’s not the kind of business I want to run.

Relentlessly dedicated to your profitability,

Dr. Kayvon K

Simplifier & Profit Finder

Let's connect: LinkedIn

Clarity Call: TalkToKayvon.com

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