In the last year or two many of you have told me toy have spent time experimenting with AI. OpenAI's ChatGPT revolutionized the dialogue around AI in late 2022 with its chatbot functions. AI Chat is not synonymous with the future of this technology. It's just the tip of the iceberg on what AI will become.

Now, as we step into 2025, we are entering the era of Agentic AI.

What is Agentic AI?

Agentic AI refers to a new wave of artificial intelligence that operates as "agents." These are not references to angels but rather specialized AI systems designed to perform a set of related actions, often autonomously, based on defined roles or tasks.

AI agents are computer programs that can perform tasks for you. They can work independently or with your guidance to achieve specific goals.

Viewing Agentic AI as Role-Based Workers

Think of Agentic AI as your part-time staff members or role-based workers. Just like hiring someone to handle specific tasks—such as customer support or data analysis—AI agents can take on defined responsibilities, allowing your team to focus on more strategic initiatives.

What Roles Can AI Agents Do?

Think of them as helpers that can learn what you like and need. Here are some examples:

• Customer Support Agent: Handle customer inquiries via chat, providing instant responses and freeing up your human staff for more complex issues.
• Scheduling Assistant: Manage your calendar, finding the best meeting times based on your preferences and automatically sending invites.
• Sales Assistant: Analyze customer data to identify leads, track interactions, and send personalized follow-ups, helping your sales team close deals more effectively.
• Marketing Automation: Create and manage marketing campaigns, segment audiences, and analyze performance metrics to optimize outreach efforts.
• Accounting Assistant: Automate invoicing, track expenses, and generate financial reports, ensuring your financial records are accurate and up-to-date.
• Project Management: Monitor project timelines, assign tasks, and send reminders to team members, keeping everyone on track and accountable.

Why Should I Care?

For businesses and the people within them, using AI agents can save time and improve efficiency. Here are some benefits to consider:

• Cost-Effective Solutions: AI agents can perform tasks that would otherwise require hiring additional staff, reducing overhead costs.
• Increased Productivity: With AI handling routine tasks, your team can focus on strategic initiatives that drive growth.
• Scalability: As your business grows, AI agents can easily adapt to increased workloads without the need for extensive training.

Tips For Adapting To AI Agents

• Embrace Change: Start exploring how AI agents can streamline your operations.
• Experiment: Test different AI tools to see which ones fit your business needs.
• Stay Informed: Keep up with developments in AI to remain competitive in your industry.

As we move forward, the potential of Agentic AI is vast. Let's embrace this technology and explore how it can enhance our businesses in 2025 and beyond. Contact me if you need help!

Your Biztech,

—Joshua

P.S. As you think about 2025, consider my AI Opportunity Assessment as a way to kickstart your business improvements. Learn more by clicking here.

Disclaimer: I use AI to help write emails like these. I review & edit all AI-assisted work I publish.